Polycom IP 5000, 1725-30965-001 manual Displays, Screen Contrast on

User Guide for the Polycom® SoundStation® IP 5000 Phone

Symptom		Problem	Corrective Action
There is no audible ring tone.		Ringer volume is low, or the	Verify ringer volume and Ring Type:
		Ring Type is set to Silent Ring.	• To adjust the ringer volume, press
				when the phone is in
			the idle state.
			• Check that the Ring Type isn’t set to
			Silent Ring. (See Changing the Ring
			Tone on page 28.)
		Outbound or inbound calling is	Place a call to the phone under
		unsuccessful.	investigation. Check that the display
			indicates incoming call information.
A “hollow” phone icon,	,	The phone isn’t registered to a	Ask your system administrator to register
		server.	the phone to a server.
displays next to the directory
number.

Displays

Symptom	Problem	Corrective Action
There is no display.	Power isn’t correctly applied to	Verify that power is correctly applied to the
The display is incorrect.	the phone.	phone:
		• Check that the display is illuminated.
The display has bad contrast.
		• Ensure the network cable is inserted
		properly on the underside of the
		phone. (Try unplugging and
		re-inserting the cable.)
		• If your phone uses Power over
		Ethernet (PoE), have your system
		administrator check that the switch is
		supplying power to the phone.
	The contrast needs adjustment.	Adjust the screen contrast. (See Changing
		the Screen Contrast on page 33.)
The display is flickering.	Certain types of older fluorescent	Try the following:
	lighting cause the display to	• Move the phone away from the lights.
	appear to flicker.
		• Replace the lights.

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