User Guide for the Polycom® SoundStation® IP 5000 Phone
Calling and Answering
During a call, the phone displays the name and directory number of the party you’re talking with and the duration of the call. During a call, the soft keys update so you can perform specific tasks.
The phone LEDs, as well as the line and call icon, indicate call status (see Phone
Status Indicators on page 3).
Answering Calls
You can answer a call when your phone is idle, when you have calls on hold, or if you’re currently in a call. If you answer a call when you’re already in a call, the call you were in is automatically placed on hold.
Your phone can handle a maximum of eight calls on hold, or one active call and seven calls on hold. Only one call can be active at any time.
To answer a call on a private line:
>>Press 
or the Answer soft key. (If your phone has a silent ring, press the Answer soft key to answer the call.)
If you have a shared line and answer the call, and then want someone on another phone configured to use the same shared line to take the call, press the
Hold soft key. The other person will then be able to answer the call from their phone.
Placing Calls
You can place a call by doing one of the following:
•Entering a phone number.
•Entering an IP address or URL.
•Choosing an entry in a call list, directory, or speed dial list.
•Redialing the previously placed call.
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