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Oki C3520, C3530MFP The display shows a invalid image drum:, Faxes received sometimes look distorted:, The display shows a invalid toner cartridge:

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Faxes received sometimes look distorted:

If the document received is wider or longer than the paper loaded in the paper tray, the machine automatically reduces the width or length of the document so that it will fit on the paper. This type of problem could also be communication related.

The display shows a invalid toner cartridge:

A toner cartridge that is not specified for use in this machine has been installed. Contact the nearest supplier for service.

The display shows a invalid image drum:

An image drum that is not specified for use in this machine has been installed. Contact the nearest supplier for service.

Troubleshooting > 115

Contents

Page PREFACE EMERGENCY FIRST AID IMPORTER TO THE EU ENVIRONMENTAL INFORMATION CONTENTS Page Page NOTES, CAUTIONS AND WARNINGS INTRODUCTION Page Page MFP OVERVIEW FRONT VIEW REAR VIEW THE OPERATOR PANEL Page LANGUAGES SUPPORTED: GETTING STARTED INSTALLING MFP DRIVERS AND UTILITIES Page Page FAX PRINTER DRIVER (C3530MFP ONLY) (C3530MFP Installing the fax printer driver HOTKEY UTILITY Setting up the Hotkey Utility Page MFP SETUP TOOL MFP S MFP Settings Colour Adjustment Address Book Manager 4.Phone Book Manager (C3530MFP only): Profile Manager SCANNER/COPIER SECTION PRINTER SECTION CASSETTE TRAY SIZE DIMENSIONS WEIGHT (G/M²) MULTI PURPOSE TRAY C3520 C3530 FACE DOWN STACKER LOADING PAPER Page Page Page Page Page Page CONFIGURING YOUR MACHINE GENERAL Entering numbers Ten Key Confirming the time (C3530MFP) Function Admin Setup Fax Setup Enter FAX SENDER ID (C3530MFP) Sender ID RING RESPONSE (C3530MFP) Admin Menu Enter Ring Response ACCESS CONTROL Enable/Disable Access Control Admin Setup>System Setup>Access Control Enabling Access control Administrator PIN ID User PIN ID Invalid PIN ID Incorrect Password LOGOUT OPERATION THE SCANNER/COPIER SECTION Explanation: 1.DHCP Enable: 2.IP Address: 3.Subnet Mask: 4.Gateway IP: 5.SMTP Server: 6.SMTP Port: 7.DNS server: 8.POP3 Server: Scan to E-mail Setting up a Server Network Setup Network IP Address Cancelling the IP address MENU STRUCTURE COPY FUNCTION SCAN/SCAN TO FUNCTION NETWORK PC FAX FUNCTION (C3530MFP) MENU FUNCTION Page Page Page Page Page Page Page Page OPERATION LOADING DOCUMENT(S) FOR COPYING PLACING DOCUMENT(S) IN THE ADF PLACING DOCUMENT(S) ON THE GLASS COPY MODE Image Quality Mixed Input tray Tray Collate Margin shift - righ right Margin shift - bottom Left SCAN MODE (b) Screen entry Down Left right Subject Email Subject list File name File name (f) Name (g) Screen Entry (h) Adding a new Group Address: Group Address Address List Group Address Group Modifying the details of a Group Address: Address List Email Addresses SCAN TO USB MEMORY USB M USB Memory file name Rename Cancel Copy SCAN TO NETWORK PC OPTION Settings: SCAN TO PC OPTION Push Scan option >Email >Folder >Application (c)Application Application (d)Fax Pull Scan Option FAX MODE (C3530MFP) 1.By selecting from the Phone Book Fax no. or Speed or Group Dial Fax no Fax Standby Fax no Searching Speed and Group Dial Speed Dial Group Dial Group Dia Continuing/completing selecting a Fax destination Fax Stand- by Fax no Adding a Fax destination Starting Fax send Enter Fax no Continuing/completing selecting a Fax Send destination Enter Fax no Fax Menu>Fax Menu Adding a new Speed Dial Speed Dial/Group Dial Enter Fax no Deleting a Speed Dial 4.The Deletion Confirmation screen appears Speed Dial Modifying the details of a Speed Dial Enter Fax no Adding a new Group Dial Group name Deleting a Group Dial The Deletion Confirmation screen appears Modifying the details of a Group Dial Group Name MAINTENANCE REPLACING CONSUMABLE ITEMS CONSUMABLE ORDER DETAILS TONER CARTRIDGE REPLACEMENT Page Page Page Page IMAGE DRUM REPLACEMENT Page Page C,M,Y TRANSFER BELT REPLACEMENT It is essential that they go back in the same order Page Page Page Page FUSER REPLACEMENT Page Page Page CLEANING THE LED HEAD Page TROUBLESHOOTING CLEARING PAPER JAMS IN THE PRINTER SECTION Page Page Page Page Page Page Page FAX PROBLEMS (C3530MFP) Image of received fax is very poor: Dialling was tried with a Speed Dial number but nothing happened: Machine is set for delayed transmission but it did not send: Machine will not poll a remote machine: Machine is connected to a PBX but it is not possible to dial out: Faxes received sometimes look distorted: The display shows a invalid toner cartridge: The display shows a invalid image drum: INSTALLING ADDITIONAL MEMORY MEMORY UPGRADE WARNING Page Page Page CHECKING THE MEMORY STATUS COLOUR PRINTING FACTORS THAT AFFECT THE APPEARANCE OF PRINTS Viewing conditions Printer driver colour settings Monitor settings How your software application displays colour Paper type TIPS FOR PRINTING IN COLOUR ACCESSING THE COLOUR MATCHING OPTIONS SETTING THE COLOUR MATCHING OPTIONS Manual USING THE COLOUR SWATCH FEATURE USING THE COLOUR CORRECT UTILITY SPECIFICATIONS Page Page Page Page Page INDEX Page OKI CONTACT DETAILS Oki Systems (UK) Limited Oki Systems Ireland Limited OKI Systems (Ireland) Ltd Technical Support for all of Ireland: Tel: +353 1