Troubleshooting

Problem

 

Cause/Solution

A

 

Skin tones are not softened.

• Under some shooting conditions, facial skin

50

 

 

 

tones may not be softened.

77

 

 

• Use Skin softening in the playback menu for

 

 

 

pictures containing more than three faces.

 

 

 

 

 

 

No sound when shutter is

• Off is selected for Sound settings>Shutter

129

 

released.

 

sound in setup menu.

 

 

 

• Continuous, Multi-shot 16 or BSS is

103

 

 

 

selected for the Continuous setting in

 

 

 

 

shooting menu.

 

 

 

• d(Sports scene mode) or l(Museum

38, 41

 

 

 

scene mode) is selected.

 

 

 

• Dmode is selected.

81

 

 

• The speaker is blocked. Do not cover the speaker.

5, 24

 

 

 

 

 

AF-assist illuminator does not

• Off is selected for AF assist in the setup menu.

128

 

light.

• AF-assist illuminator turns off automatically in

37-42

 

 

 

some scene modes.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

151

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

101

 

 

 

 

 

Randomly spaced bright pixels

Shutter speed is too slow or ISO sensitivity is high

 

 

(“noise”) appear in image.

as the subject is dark. Noise can be reduced by:

 

 

 

•

Using flash.

30

 

 

• Specifying a lower ISO sensitivity setting.

104

 

 

• Using a scene mode which has noise

37-42

 

 

 

reduction ability.

 

 

Pictures are too dark

•

Flash is off.

30

 

(underexposed).

• Flash window is blocked.

24

 

 

• Subject is beyond flash range.

30

 

 

•

Adjust exposure compensation.

34

Technical

 

•

mode or use fill flash.

104

 

Increase ISO sensitivity.

 

 

• Subject is backlit. Select o(Backlight) scene

30, 42

 

 

 

 

Notes

Pictures are too bright

Adjust exposure compensation.

34

(overexposed).

 

 

 

Unexpected results when flash

When taking pictures with V(auto with red-eye

30, 38

 

set to V(auto with red-eye

reduction) or fill flash with slow sync and red-eye

 

 

reduction).

reduction in Night portrait scene mode, In-

 

 

 

Camera Red Eye Fix may be applied to areas not

 

 

 

affected by red-eye. Use any scene mode other

 

 

 

than Night portrait, and change the flash to any

 

 

 

setting other than V(auto with red-eye

 

 

 

reduction) and try shooting again.

 

 

159