32 HandsetTroubleshootingTone
•The base unit needs mains power for normal operation of the phone – not just for charging the batteries.
•Make sure you are using the telephone line cable that was supplied with your
"My call was cut off when I went out of range. Now I can’t use my handset."
•Move the handset closer to the base unit before you try again to make a call.
"There is interference and noise on the line"
•Move the handset closer to the base unit, or to a different position.
•Try moving the base unit so that it’s not near other electrical equipment, such as a television or a computer.
•You’ll get the best sound if you place the base unit as high as possible. For example, in a
"I hear ‘beeps’ from my handset while I’m on a call"
•You may be going out of range of the base unit.
•Move closer or your call may be cut off.
•Check the Battery Level symbol on the display.
•If it’s low, recharge the batteries.
"The Caller Display feature isn’t working"
•You need to subscribe to the Caller Display feature from your network service provider.
•You should find contact details on your phone bill.
•The caller may have withheld their number or they may be calling from a network that does not transmit the caller’s number (e.g. if they are making international calls.)
"When I try to make a call, I hear busy tone"
•If you’re using a
"The volume in the earpiece is low when I’m on a call"
•Make sure you’re holding the earpiece correctly over your ear.
•Adjust the volume using the UP/DOWN key.
Intercom and transfer
"I can’t transfer a call" Make sure the other handset is in range of the base unit.
•Make sure you are dialling the correct number for the other handset.
Batteries
"The handset’s battery cells are running low within an hour or two"
•Before you first use the handset, you should have left it on the base unit or charger pod for 14 hours to charge the batteries fully.
•You may need to replace the batteries.
