TROUBLESHOOTING
RESETTING YOUR SMARTPHONE
210
12
CHAPTER
1Remove the battery from your
smartphone, and then reinsert it.
Don’t know how? See Replacing the
battery.
NOTE The reset begins when you reinsert
the battery.
2At the end of the soft reset, Date &
Time Preferences appear. Select Done.
Performing a system reset
A system reset, also called a safe or warm
reset, tells your smartphone to stop what
it’s doing and start over again without
loading any system extras. If your
smartphone loops or freezes during or after
a soft reset, a system reset may help.
Performing a system reset can release your
smartphone from an endless loop so that
you can uninstall a third-party application
that may be causing the looping.
1Remove the battery from your
smartphone, and then reinsert it.
Don’t know how? See Replacing the
battery.
2When the Palm logo appears, press and
hold Up until the black progress bar
at the bottom of the screen fills and
disappears, and then release Up .
3Delete the third-party application that
you suspect is causing the problem.
4Perform a soft reset. The wireless
features of your smartphone are not
available until youcomplete this step.
Performing a hard reset
A hard reset erases all information and
third-party software on your smartphone.
Never perform a hard reset without first
trying a soft reset and a system reset and
trying to resolve third-party software
issues. (See Third-party applications for
suggestions on diagnosing third-party
software issues.) After a hard reset, you
can restore previously synchronized
information the next time you sync.
IMPORTANT If you set a password on
your smartphone, performing a hard reset
reformats your smartphone. This is a more
severe form of a hard reset, which
removes all your information and restores
Gandalf_VZW_UG.book Page 210 Monday, February 25, 2008 10:50 PM