TROUBLESHOOTING
SYNCHRONIZATION 219
12
CHAPTER
3Open the HotSync manager on your
computer, and make sure the necessary
conduits are set to Synchronize the
files.
NOTE If you need to change the setting to
Synchronize the files, be sure to check
the Set as default box as well.
4 Windows Only Uninstal l Palm Desktop
software. Click Start, select Settings,
select Control Panel, select Add or
Remove Programs, select
Palm Desktop software, and then click
Change/Remove.
Mac Only Mac computers do not
provide an option for uninstalling Palm
Desktop software. Contact Support if
the problem persists after you complete
step 3.
5Restart your computer.
6Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your smartphone.
7 Outlook only If you’re trying to
synchronize offline, set your Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
I have duplicate entries in Microsoft
Outlook afterI sync
1Open Microsoft Outlook and delete the
duplicate entries.
2On your computer, go to the application
with duplicate entries and manually
enter any info you added to your
smartphone since the last time
yousynchronized.
3Right-click HotSync manager in the
taskbar and select Custom.
TIP
For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.
TIP
Outlook subfolders and public folders are
not accessible with the included software. You
may want to use a third-party solution instead.
TIP
(Outlook only) If you want to sync your
info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal
Address Book).
Gandalf_VZW_UG.book Page 219 Monday, February 25, 2008 10:50 PM