TROUBLESHOOTING
THIRD-PARTY APPLICATIONS
232
12
CHAPTER
1Perform a soft reset (see Performing a
soft reset).
2If the problem persists, perform a
system reset (see Performing a system
reset).
3Delete the most recently installed
application from your smartphone (see
Removing applications).
4If the problem persists, perform another
system reset.
5If possible, synchronize your
smartphone with your computer to back
up your most recent info.
6If you’re unable to perform the
preceding steps or the problem
persists, locate your Backup subfolder
on your computer and rename the
folder (for example, BackupOld).
Windows: C:\Program
Files\Palm\<device name>
Mac: <Mac hard drive> : Applications :
Palm : Users : <device name>
NOTE Can’t find a Palm folder in Program
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder.
7Perform a hard reset (see Performing a
hard reset).
8Sync to restore your info in Calendar,
Contacts, Tasks, Memos, and Pictures
& Videos.
9If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install.
10 If the problem recurs, delete the last
application you installed and report the
problem to its developer.
I can’t exit a game or third-party
application
Press Option + Applications to
return to Applications View.
Getting more help
Contact the author or vendor of the
third-party software if you require further
assistance.
Gandalf_VZW_UG.book Page 232 Monday, February 25, 2008 10:50 PM