TROUBLESHOOTING
SYNCHRONIZATION
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12
CHAPTER
screen, and make sure that Local USB
is checked. If you don’t see the HotSync
manager icon, click Start, select
Programs, select Palm, and then select
HotSync Manager.
Mac: Find the Palm folder on your Mac
hard drive. Double-click the HotSync
manager icon in the Palm folder. In
the Connection Settings panel, set the
Local Setup port to Palm USB.
3Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
4Perform a soft reset (see Performing a
soft reset).
5Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
6If problems persist and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
7Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
8Check the sync-connector on the
bottom of your smartphone for debris or
discoloration. Carefully clean the
connector by dipping a cotton swab in
some rubbing alcohol and gently wiping
the metal contacts on the connector.
Try to sync again.
9Check the connector on the USB sync
cable for integrity and cleanliness. Make
sure the pins on the connector are
straight, protruding, and not damaged. If
the cable appears to be damaged, stop
here and locate another USB sync
cable.
10WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and then
click Change/Remove.
Gandalf_VZW_UG.book Page 216 Monday, February 25, 2008 10:50 PM