TROUBLESHOOTING
WEB 227
12
CHAPTER
My smartphone won’t connect to the
Internet
Your smartphone supports the 1xRTT and
EVDO wireless data networks. To connect
to the Internet, you must subscribe to and
activate data services with Verizon
Wireless, and you must be in a location
with data coverage.
1Press and hold Power/End to turn off
your phone. Then press andhold the
same button to turn it back on again.
2Press Phone and look for either
the 1xRTT or EVDO icon in the
title bar of the Phone application’s Main
View.
3If you see these icons, you are in a data
coverage area. Try connecting to the
Internet again. If you do not see either
of these icons, press
Applications , select Prefs ,
and continue with the following steps.
4Select Network.
5Select the Services pick list and select
EVDO.
6Select Connect.
7If the connection is successful, go to
the web browser. If you still can’t make
a connection, perform a soft reset (see
Performing a soft reset).
8If your phone did not turn on
automatically after the soft reset, press
and hold Power/End to turn on your
phone, and try connecting to the
Internet.
9Contact Verizon Wireless to verify the
following:
•Your subscription plan includes
high-speed data services.
•Data services have been activated on
your account.
•Data coverage is available in your
location.
•There are no data service outages in
your location.
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before. To
ensure you’re viewing the page directly
from the Internet, press Menu , select
Go, and then select Refresh.
If you can view the other web page after
you refresh it but you still can’t access the
Gandalf_VZW_UG.book Page 227 Monday, February 25, 2008 10:50 PM