TROUBLESHOOTING
PHONE
222
12
CHAPTER
Phone
Signal strength is weak
Become familiar with low coverage areas
where you live, commute, work, and play.
Then you will know when to expect
signal–strength issues. You can check
signal strength by looking at the
signal–strength icon in the title bar of
the Phone application’s Main View. The
stronger the signal, the more bars that
appear. If you are outside a coverage area,
no bars appear.
•If you’re standing, move about ten feet
in any direction.
•If you’re in a building, move near a
window. Open any metal blinds.
•If you’re in a building, move outdoors or
to a more open area.
•If you’re outdoors, move away from
large buildings, trees, or electrical wires.
•If you’re in a vehicle, move your
smartphone so that it’s close to a
window of your vehicle.
My smartphone won’t connect to the
mobile network
1Contact Verizon Wireless to confirm
that you have an active data plan.
2Try the suggestions about signal
strength described in Signal strength is
weak.
3Turn off your phone and turn it on again
(see Turning your phone on and off).
4Perform a soft reset (see Performing a
soft reset).
The other person hears an echo
•Try decreasing the volume on your
smartphone to avoid coupling or
feedback on the other person’s end.
This applies to both the speakerphone
and the earpiece.
•Position the earpiece closer to your ear
to prevent sound leaking back to the
microphone. Keep your hand away from
the microphone hole, which is on the
bottom right side of the smartphone.
•If you’re using the speakerphone
feature with your smartphone lying on a
flat surface, try turning the smartphone
face down (screen facing the surface).
Gandalf_VZW_UG.book Page 222 Monday, February 25, 2008 10:50 PM