Operating Instructions
2.15 Troubleshooting
Problem |
| Cause and Remedy |
|
|
|
The camera image | • | The camera is not powered up. |
is not displayed. |
| Turn the camera on. |
|
| |
| • | The camera IP address is incorrect. |
|
| Set the proper IP address at the basic settings on the |
|
| camera registration information page. |
| • | The authentication is required for the camera. |
|
| Set the proper user name and password at the basic |
|
| settings on the camera registration page. |
| • | Network to which your PC is connected is not working. |
|
| Confirm that the network is working. |
| • | The network is congested. |
|
| Pages may not be displayed immediately. Wait for a while. |
| • | The proxy setting is incorrect. |
|
| If the camera cannot be accessed without a proxy server, |
|
| the proxy setting should be set on this software. Check |
|
| [Use Proxy Server] and set the proxy settings at |
|
| [Tools] [Preferences] [Network Connection] on the |
|
| menu bar. |
| • | More than 4 installations have been connected to the |
|
| camera. |
|
| The number of connections from software to the camera |
|
| is limited. Up to 3 connections can be established with the |
|
| camera. |
|
|
|
"Register a license | • | The license registration is not performed. |
key." is displayed on |
| Perform the license registration entering registration |
the monitoring |
| |
| code and license key at [Help] [License Registration] | |
page. |
| |
| on the menu bar. | |
|
| |
|
|
|
93
