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Troubleshooting (Advanced)
Smart Card (only for model with Smart Card slot)Cannot use a Smart Card. Insert the Smart Card correctly.
Set [Smart Card] to [Auto] in the [Advanced] menu of the Setup Utili ty (page
95).
To use a Smart Card, you need a specified software and driver.
Fingerprint Reader (only for model with Fingerprint Reader)
The sensor does not enroll or authenti-
cate my fingerprint.
Slide your finger correctly. For further information about enrollment and
authentication, refer to “How to Use the Fingerprint Reader” (page 58 ) and
[Fingerprint Tutorial].
• Click (Start)*7 - [All Programs] - [Protector Suite] - [Control Center] - [Help]
- [Tutorial].
The sensor enrolls or authenticates no fingerprint, or pe rforms authentication
poorly, despite the correct way of finger sliding when your finger is in any of the
conditions stated below:
• Rough skin, or injured finger (with a cut or a skin inf lammation)
•Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication sensitivity by taking the
following steps when any of the conditions described above ex ists>
• Wash your hands or wipe them dry.
• Use a different finger for registration or authentication.
• Treat your finger with a hand cream when it is rough skin or dry.
Clean the fingerprint sensor. For further information, refer to “Handling &
Maintenance” (page 65).
The fingerprint sensor may be malfunctioning when it c ontinues to perform
poorly after the steps described above have been performed. Contact
Panasonic Technical Support.