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Troubleshooting (Advanced)
*7 Windows XP: [start]
Removing data from the reader. When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete user data] passport wizard and delete existing
passports.
“Lift Finger” is displayed during opera-
tion.
You can temporarily disable the fingerprint sensor with the following procedure.
AClick on the noti fication area and then right-click the “Fingerprint
software” icon .
BSelect [Don’t Use Sensor].
The icon turns gray.
To enable the fingerprint sensor, proceed as follows.
ARight-click the “Fingerprint software” icon .
BSelect [Use Sensor].
Fast User Switching Function
Some applications do not work prop-
erly.
When switching to a different user with the Fast User Switching f unction, the
following problems may occur.
• Some applications may not work properly.
• Key combination with
Fn
may not work.
• The display settings may not be possible.
• A serial mouse may not work.
• <Only for models with TPM>
Personal Secure Drive function Security Platform (TPM) may not wor k.
• <Only for model with wireless LAN>
Wireless LAN cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the comp uter.
Fingerprint Reader (only for model with Fingerprint Reader)