179
Troubleshooting (Advanced)
Replacing sensor
If you need to replace a non-functioning fingerprint reader, follow this procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, “Protector Suite” has not stored any data on the device an d therefore has no problem to
continue after you replaced the sensor. However, in case you use the Power-on security (Preboot Authentication), you
may need to use the [Manage Fingerprints] wizard to update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be required. F ollow the procedure in the section
“Starting Over” ( page 115).
Protector Suite reinstallation
Uninstall Protector Suite ( page 114) before reinstalling it. After uninstallation, reinstall P rotector Suite ( page 108).
During Protector Suite uninstallation, you can select whether to delete the Prot ector Suite Data - including passports.
To use password data or “Password Bank” data after reinstalling Protector Suite, select [Leave Protector Suit e *.* data for
later use]. After the new installation, you will be able to use your data again.
If you select [Remove all Protector Suite *.* data], you need to enroll finge rprint data again after reinstalling Protector
Suite. In case of changing the Enrollment mode, reinstalling Protector Sui te is necessary.
Lost [File Safe] backup password
It is necessary to change the backup password for [File Safe], refer to the Protec tor Suite Help menu.
• Click (Start)/ [start] - [All Programs] - [Protector Suite] - [Control Center] - [Help] - [Help].
Accessing [File Safe] after Protector Suite uninstallation
[File Safe] data can be accessed only using Protector Suite. If you accidentally unins talled Protector Suite, you have to
reinstall it. If passport data was not removed during uninstallation, everything will wor k automatically including [File Safe].
If the passport data was removed during uninstallation the [File Safe] will recognize that the installation was changed and
will offer to use the backup password, instead.
Accessing [File Safe] after computer crash
If you have an exported passport, import it now so you can access [File Safe] di rectly using fingerprints. Otherwise you
can access [File Safe] using the [File Safe] backup password: [File Safe] w ill recognize that the installation was changed
and will offer to use the backup password, instead.
Windows 7 Windows XP