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Fingerprint Reader
• If the con firmation message appears, click [Yes].
• The compu ter restarts.
Starting Over
If the specific solutions for your problem in Fingerprint Reader ( page 177) do n ot work, you can use these instructions as
the last measure and start over. However, please note that you can lose your data - passwords, secret keys and fi ngerprints.
ALog on to Windows as an Administrator.
• You can always access the computer by using your Windows log on password.
BTry to export your passport to a file if you are planning to use your passwords, secret keys or enrolled fingers in the
future.
• If you ex ported your passport recently, this step is not required.
• If bi ometrics authorization works and your finger is recognized, use [Account Operatio ns] wizard, swipe your finger
and continue according to wizard’s instructions.
• If biom etrics authorization works, but your finger is not recognized, you can start the [Acc ount Operations] wizard
and export the passport even without using your fingerprint. You need to cancel fingerprint dialog, and you will b e
prompted for a password. If you do not use backup password, enter your Windows log on password. Otherwise,
enter your backup password.
CAUTION
We recommend you set the backup password.
• If biometr ics authorization does not work, there is no way to backup your data.
CDeleting the passport.
• Use th e [Delete your data] wizard. Please note that all your stored secret data (passwords, [File Safe] enc ryption
keys [Personal Safe] data) will be lost. If you backed up the data, you can restore it in the next step; otherwi se it will
be lost permanently. To perform the delete operation it is necessary to cancel the fingerprint verification operation
to get to the password dialog, then enter your Windows log on password or backup password.
DMake sure your fingerprint sensor is working.
• Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not work,
please contact your technical support office.
ERestore or create passport.
• If you hav e a backup of your data, you can now use [Account Operations] wizard to restore you r data. Otherwise
you can create a new passport by using the [Manage Fingerprints] wizard.