RQT9334
(ENG)
44
Troubleshooting guide (continued)
Connection
Card
Network
The images from this unit do
not appear on the television.
Picture is distorted.
Jittering occurs.
≥Make sure that the television is connected to the AV IN/OUT term inal or HDMI AV OUT
terminal on this unit. (>25)
≥Make sure that the television’s in put setting (e.g., VIDEO 1) is correct.
≥If “24p Output” is set to “On” when the u nit is connected to a TV through any terminal other
than HDMI, images may not dis play properly. In this case, set “24p Output” to “Off”. (>34)
≥When “24p Output” is s et to “On”, HDMI au thentication takes place where 24p ima ges
switch to other images, and a black screen is displayed. (>34)
≥When “24p Output” is s et to “On”, jitterin g may occur while pl aying DVD-Video ot her than
24p images. In this case, turn “ 24p Output” to “Off”. (>34)
≥
An incorrect resolution is selected in “HDMI Resolution”, wh en the television is connected to HDMI
AV OUT terminal. Set the item again.
≥Picture may not be see n when more than 4 devices are conn ected with HDMI c ables.
Reduce the number of connected devices.
The screen changes
automatically.
≥
When the “Screen Saver Function” in the Setup menu is set t o “On”, the display may return to
the screen saver mode automatically if there i s no operation for 10 minutes or more. (
>
34)
Video is not output in high
definition.
≥High definition video cannot be output through the AV IN/OUT term inal.
≥Confirm that the “HDMI Resolu tion” in the Setup menu is set properly. (>34)
Audio is not output in
bitstream.
≥
Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream. To output the
bitstream, select “Restore Default Settings” to restore the factory presets and make proper settings .
The 4:3 aspect ratio p icture
expands left and right.
Screen size is wrong.
≥Use the television to change the aspect. Refer to your tele vision’s operating in structions.
≥When using an HDMI cable, change “TV Aspect” type to “4:3 Pan & Scan”. (>34)
No sound from other sp eakers. ≥Check all connections and se ttings. (>25)
Cannot hear the desired audio
type.
≥Audio may not be heard when more than 4 devices are connected with HDMI cables.
Reduce the number of connected devices.
Cannot switch audio. ≥
When connecting an amplifier/receiver using an HDMI cable, you cannot switch the audio if
“Dolby D/Dolby D +/Dolby Tru eHD” or “DTS/DTS-HD” is set to “Bitstream”. Set “Dolby D/Dolby
D +/Dolby TrueHD” or “DTS/DTS-HD” to “PCM” or connect using
AV IN/OUT terminal
. (
>
33)
The subtitles overlap closed
captions recorded on discs.
≥Turn off the subtitles or turn off th e closed caption setting on t he TV. (>23)
The capacity of the SD ca rd
decreased.
≥When a BD-Video that su pports BD-Live is used, and an SD c ard is in the slot, data may be
written to the SD card. (>17)
Music on an SD card cannot be
played.
≥Data that can be played from an SD card are AVCHD, MPEG2 and JPEG data. (>7)
The contents of the card
cannot be read.
≥The card is not compatible or the contents on the card may be damaged. (>7)
≥Turn off and then turn on the unit again.
I can’t connect to the network. ≥Are you subscribed to high speed interne t connection? Check that the LAN cable i s
properly connected. (>28)
≥Have you plugged a telephone cord into the LAN terminal on this unit? Connect with a
straight LAN cable. (>28 )
≥Confirm the power for the modem or broadba nd router is turned on.
≥Confirm the network s ettings. Follow a ny instructions you may have rec eived from your IS P
(Internet Service Provider) and make changes to the settings.
≥
Are the broadband router settings correct? Read the operating instructions for the broadband router.
≥Is the broadband route r and/or modem con nected correctly? Check the operating
instructions for each device and connect accordingly.
≥Check the “Network” and “BD-Live Internet Access” settings. ( >28, 32, 35)
VIERA CAST does not operate
or connect.
≥Is the network connection correct? (>28)
≥Image of the video contents m ay be incomplete or may no t display depending on ho w busy
the environment or the connected line is.
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