Panasonic DMR-ES16 warranty Product Service, Troubleshooting guide, Product information

Troubleshooting guide

Recording, scheduled recording and copying (Continued)						Page
The DV automatic recording	• If images cannot be recorded or if the recording is aborted, check the connections and DV					34
function does not work.	equipment settings.
	• You cannot start recording until the images from the DV equipment appear on the television.					—
	• Recording may not be performed as desired if the time codes on the tape in the DV equipment					—
	are not successive.
	• Depending on the equipment, the DV automatic recording may not operate properly.					—
	• You can only record audio/video images on a DV tape.					—
Play
Play fails to start even when	• Insert the disc correctly with the label facing up.					18
[q] (PLAY) is pressed.	• The disc is dirty.					6
Play starts but then stops	• You tried to play a blank disc or unplayable disc on this unit.					4, 5
immediately.	• You tried to play a +RW that needs to be finalized on the equipment used for recording.					—
	• When recording to DVD-RAM using EP (8H) mode, play may not be possible on DVD players					38
	that are compatible with DVD-RAM. In this case use EP (6H) mode.
	• You cannot play discs during DV automatic recording.					34
	• If playing DivX VOD content, refer to the homepage where you purchased it. (DivX)					26
DVD-Video is not played.	• Some DVD-Video cannot be played when you change the ratings level.					38
Alternative soundtrack and	• The languages are not recorded on the disc.					—
subtitles cannot be selected.	• You may have to use the disc’s menus to select languages.					22
No subtitles.	• When progressive output is on, closed captions cannot be displayed.					—
	• Subtitles are not recorded on the disc.					—
	• Set “Subtitle” on the on-screen menu to “On”.					27
Angle cannot be changed.	• Angles can only be changed during scenes where different angles are recorded.					—
You have forgotten your	• While the disc tray is open, press and hold [* REC] and [q x1.3] on the main unit at the same time					—
ratings password.	for 5 or more seconds (“INIT” will appear on the unit’s display). The ratings level returns to “8”.
Quick View does not work.	• This does not work when audio is other than Dolby Digital.					—
	• This does not work while recording in XP or FR mode.					—
The resume play function	• Memorized positions are canceled when					—
does not work.	– press [g] several times.
	– open the disc tray.
	–				MP3/DivX: turn off the power.
		DVD-A	CD	VCD		26
	• This function does not work when playing DivX VOD content.
It takes time before play starts.	• It will take a little time for DivX videos to start playing. (DivX)					—
Picture stops.	• Picture may stop if the DivX files are greater than 2 GB. (DivX)					—
Edit
Cannot format.	• The disc is dirty. Wipe with a damp cloth and then wipe dry.					6
	• You tried formatting a disc that is not compatible with this unit.					4, 5
Cannot create chapters.	• The unit writes the chapter division information to the disc when you turn it off or remove the					—
	disc. The information is not written if there is an interruption to the power before this.
Cannot mark the start point or	• These operations are not possible with still pictures.					—
the end point during “Shorten	• You cannot set points if they are too close to each other. You cannot set an end point before a					—
Title” operation.	start point.
Cannot delete chapters.	• When the chapter is too short to delete, use “Combine Chapters” to make the chapter longer.					31
The available recording space	• Available recording space on DVD-R, DVD-R DL, +R or +R DL does not increase even after					—
doesn’t increase even after	deleting previously recorded titles.
deleting recordings on the	• Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the					—
disc.	last recorded title is deleted. It does not increase if other titles are deleted.
Cannot create a playlist.	• You cannot select all the chapters at once in a title if the title also includes still pictures. Select					—
	them individually.

Product Service

1.Damage requiring service—The unit should be serviced by qualified service personnel if:

(a)The AC power supply cord or AC adaptor has been damaged; or

(b)Objects or liquids have gotten into the unit; or

(c)The unit has been exposed to rain; or

(d)The unit does not operate normally or exhibits a marked change in performance; or

(e)The unit has been dropped or the cabinet damaged.

2.Servicing—Do not attempt to service the unit beyond that described in these operating instructions. Refer all other servicing to authorized servicing personnel.

3.Replacement parts—When parts need replacing ensure the servicer uses parts specified by the manufacturer or parts that have the same characteristics as the original parts. Unauthorized substitutes may result in fire, electric shock, or other hazards.

4.Safety check—After repairs or service, ask the servicer to perform safety checks to confirm that the unit is in proper working condition.

Product information

For product information or assistance with product operation:

Contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, or visit the website (www.panasonic.ca), or an authorized RQT8950 Servicentre closest to you.

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