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Zebra Technologies user manual Troubleshooting, Rev C, P330i & P330m Card Printer User’s Manual

Models: P330m P330i

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Troubleshooting

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Troubleshooting

The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality.

980459-001 Rev C

P330i & P330m Card Printer User’s Manual

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Zebra Technologies user manual Troubleshooting, Rev C, P330i & P330m Card Printer User’s Manual

Contents

980459-001 Rev C Zebra P330i & P330m Card Printer User’s ManualPage Foreword Return Materials AuthorizationDeclarations of Conformity Copyright NoticeTrademarks Product DisposalIndustry Canada Notice FCC RegulationsFCC Radiation Exposure Statement applicable to 15.247 device only Printer Models Icons P330i & P330m Card Printer User’s Manual ForewordDeclarations of Conformity viii1 Introduction Contents2 Installation and Setup Foreword3 Printing a Card 4 Cleaning5 Troubleshooting 6 Technical Specifications980459-001 Rev C Appendix C Connecting to a NetworkAppendix B Smart Card Contact Station Appendix D Worldwide Sales & Support980459-001 Rev C P330 i & P330 m Card Printer User’s ManualSpindle IntroductionRibbon 980459-001 Rev C Controls, Connectors, and IndicatorsIntroduction P330i & P330m Card Printer User’s ManualOperational LCD Panel980459-001 Rev C Controls, Connectors, and IndicatorsIntroduction P330i & P330m Card Printer User’s ManualGeneral Information Installation and SetupUnpacking the Printer 980459-001 Rev C Installation and Setup5. Lift the printer out of the carton by holding it with both hands 7. Make sure the following items are included with your printerAppendix D of this manual Print Head Carriage Latch Installing the Print Driver Installing the Print Driver Software and Setting Driver OptionsLoading a Ribbon Take-up Spool Flange Supply Spool 4. Gently press the print head carriage down until it is fully lowered, as shown below. Very little force is neccessary to perform this step Installing the Card Cleaning Cartridge 6. Close the printer’s Main Cover Setting the Card Thickness Control Detent Position Loading Cards Loading Cards2. Remove all wrapping from the card deck Card Output Hopper Card Output HopperConnecting the Printer to your Computer Connecting Power Packing the Printer for Shipment Printing a Test Card5. Slide the Output Hopper in all the way against the Printer Printing a Card Setting Printer PropertiesPrinting a Sample Card Feeding One Card at a Time 980459-001 Rev C Printing a CardFeeding One Card at a Time P330i & P330m Card Printer User’s ManualWhen to Clean CleaningCleaning the Printer How to Clean Cleaning the Print Head How To Replace the Cleaning Roller Card Cleaning CartridgeWhen to Replace the Cleaning Roller 3. Remove the cleaning roller from the Card Cleaning Cartridge and discard 7. Close the printer main cover 6. Replace the Card Cleaning Cartridge into the printerCleaning Card Cleaning Cartridge in final positionP330i & P330m Card Printer User’s Manual Troubleshooting980459-001 Rev C Troubleshooting MECHANICAL ERRORENCODING ERROR message CLEAN PRINTER messagePrint Quality Issues Possible Cause Print Head is dirty. Solution Clean the Print Head Possible Cause Example 5 No printing on the card Possible Cause Ethernet Adapter Status Indicator Troubleshooting the Ethernet Connection and AdapterResetting to Factory Defaults Network Status/Activity Indicator Card Specifications Technical SpecificationsGeneral Specifications Ribbon SpecificationsISO Standard 7810 Dimensions for Plain Card Card DimensionsBar Codes FontsEnvironmental Mechanical SpecificationsBi-Directional Communications Interfaces Electrical980459-001 Rev C Technical SpecificationsOptions P330i & P330m Card Printer User’s ManualMedia Loading Orientation Magnetic Card EncoderAPPENDIX A IntroductionHow to Clean Magnetic Encoder CleaningSample Encoding Program When to CleanISO Standard Encoding ISO Standard Encoding980459-001 Rev C Magnetic Card EncoderISO Standard Encoding P330i & P330m Card Printer User’s ManualMedia Loading Orientation Smart Card Contact StationAPPENDIX B IntroductionSmart Card Contact Station Interface Smart Card Contact Station Interface980459-001 Rev C Connecting to a NetworkAPPENDIX C Printer SharingConnecting to a Network External Print ServerInternal Print Server The Americas Worldwide Sales & SupportAPPENDIX D Sales and Support Locationse-mail asiasales@zebra.com WebsiteLatin America Sales Office Asia Pacific