Troubleshooting
Print Quality Issues
Print Quality Issues
This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:
Example 1 • Small spots appear on the printed card with a
Possible Cause:
•Contamination on the card surface. Solutions:
•Check that cards are stored in a dust free environment.
•Use a different supply of cards.
Possible Cause:
•Dust inside the printer and/or dirty Cleaning Roller. Solutions:
•Perform a Cleaning of the printer (see Chapter 4).
•Replace Cleaning Roller (see Chapter 4).
Example 2 • There are
Possible Cause:
•Ribbon cartridge is not correctly positioned. Solutions:
•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.
•Replace ribbon cassette, making sure it locks in place.
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