Error Messages

Reports!

If your unit cannot send a fax, check the following.

The number you dialed is correct.

The other party’s machine is a facsimile.

If the problem remains, correct it by following the communication message printed on the sending and journal reports (p. 37).

Communication message

Error

Cause & Remedy

code

 

 

COMMUNICATION ERROR

40–42

A transmission or reception error occurred. Try

 

46–52

again or check with the other party.

 

58, 65

 

 

68, 72

 

 

FF

 

 

 

 

 

43

An overseas transmission error occurred. Try using

 

44

the overseas mode (feature #23 on page 56).

 

 

 

DOCUMENT JAMMED

The document is jammed. Remove the jammed

 

 

document (p. 70).

 

 

 

ERROR-NOT YOUR UNIT

54

A transmission or reception error occurred

 

59

because of a problem with the other party’s fax

 

70

machine. Check with the other party.

 

 

 

MEMORY FULL

The document was not received due to memory

 

 

being full.

 

 

 

NO DOCUMENT

The document was not fed into the unit properly.

 

 

Reinsert the document and try again.

 

 

 

OTHER FAX NOT RESPOND

The other party’s fax machine is busy or has run

 

 

out of recording paper. Try again.

 

 

The document was not fed properly. Reinsert the

 

 

document and try again.

 

 

The other party’s fax machine rings too many

 

 

times. Send a fax manually – dial the number,

 

 

confirm the fax tone, and press FAX START .

 

 

The other party’s machine is not a facsimile.

 

 

Check with the other party.

 

 

The number you dialed is not in service.

 

 

 

PRESSED THE STOP KEY

STOP was pressed and fax communication was

 

 

canceled.

 

 

 

THE COVER WAS OPENED

The covers were opened. Close them and try

 

 

again.

 

 

 

OK

Fax communication was successful.

 

 

 

60

For fax advantage assistance, call 1-800-435-7329.