Operations

Using an answering machine (cont.)

Problem

Cause & Remedy

 

 

I pressed the remote access

The code may include “#” which is used for certain

code to access the answering

features provided by telephone companies. Change the

machine remotely, but the line

code on the answering machine to another number which

was disconnected.

does not include “#”Also. change the code of the fax

 

machine with feature #12 (p. 55).

 

 

Callers complain that their

Advise the caller not to pause for over 4 seconds while

voice message is interrupted

recording their voice message.

halfway and they cannot leave

 

a message.

 

 

 

Callers complain that they

Your answering machine has run out of recording tape.

cannot send a document.

Rewind the tape to record messages.

 

You set the answering machine to only give a greeting

 

message.

 

 

When I answer a call with the

You paused for over 4 seconds during the conversation.

extension telephone, the fax

Do not pause for more than 4 seconds, or turn off feature

machine switches to the fax

#40 (p. 57).

mode and I cannot talk with the

 

other party.

 

 

 

If a power failure occurs!

The unit will not function.

Fax transmission and reception will be interrupted.

If delayed transmission of feature #25 (p. 56) is programmed and the start time has passed during a power failure, transmission will be attempted soon after power is restored.

If an extension telephone/answering machine is connected to the EXT jack of the fax machine, you may be able to use it during a power failure.

If fax documents are stored in memory, they will be lost. When power is restored, a power down report will be printed out stating which contents in memory have been erased.

Sample of a power down report

 

 

POWER DOWN REPORT

 

 

POWER DOWN AT:Jan. 05 2000 04:30AM

 

 

 

 

 

 

 

 

 

 

RESTARTED AT:Jan. 05 2000 04:31AM

 

 

 

 

YOUR LOGO

:

 

<< WARNING >>

 

YOUR FAX NO. :

 

 

 

 

 

 

CONTENTS HAVE BEEN CLEARED DUE TO POWER DOWN.

 

 

 

FOR ADDITIONAL INFORMATION, PLEASE SEE THE JOURNAL REPORT.

NO.

OTHER FACSIMILE

MODE

PAGES

FUNCTION

01

<FAX # NOT AVAIL.>

RCV

01

MEMORY RECEIVE

68

For fax advantage assistance, call 1-800-435-7329.