Operations

Fax – receiving (cont.)

Problem

Cause & Remedy

 

 

The recording image is faint. The other party sent a faint document. Ask them to send a clearer copy of the document.

The thermal head is dirty. Clean it (p. 75).

The printing quality is poor. Some paper has instructions recommending which side to print on. Try turning the paper over. We recommend smooth paper such as Hammermill R Jet Print for clearer printing.

Check the document of the other party.

A blank sheet is ejected.If a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly. Program the proper rate in feature #36 (p. 57).

The other party placed the document in their fax machine the wrong way. Check with the other party.

Receive mode

Problem

Cause & Remedy

 

 

 

 

 

 

 

I cannot select the desired

If you want to set the FAX ONLY or TEL/FAX mode:

 

 

receive mode.

— Select the desired mode using feature #77 (p. 59), and

 

 

— Press AUTO ANSWER to turn on the arrow () on

 

 

the right of the display.

 

 

 

Display:

 

 

 

 

 

 

 

 

 

 

ON

 

If you want to set the TEL mode:

Press AUTO ANSWER to turn off the arrow () on

 

 

the right of the display.

 

 

 

 

 

 

 

ON

 

 

 

The other party complains that The unit is not in AUTO ANSWER mode. Press

 

they cannot send a document.

AUTO ANSWER to turn on the arrow () on the right of

 

the display.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ON

 

66

For fax advantage assistance, call 1-800-435-7329.