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Panasonic KX-FPC91 General, When a function does not work, check here before requesting help

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Operations

When a function does not work, check here before requesting help!

General

Problem		Cause & Remedy

I cannot make and receive		● The power cord or telephone line cord is not connected.
calls.		Check the connections (p. 14).
		● If you used a splitter to connect the unit, remove the
		splitter and connect the unit to the wall jack directly. If the
		unit operates properly, check the splitter.

I cannot make calls.		● The dialing mode setting is wrong. Change the setting of
		feature #13 (p. 55).

The unit does not work.		● Disconnect the unit from the telephone line and connect
		the line to a known working telephone. If the working
		telephone operates properly, contact our service personnel
		to have the unit repaired. If the working telephone does
		not operate properly, contact your telephone company.

The unit does not ring.		● The ringer volume is set to off. Adjust it to a suitable level
		(p. 22).

The unit displays the following		● The paper is inserted halfway. Insert it correctly (p. 13)
message though the paper is		and press SET to clear the message.
inserted.

CHECK PAPER


The other party complains		● The FAX ONLY mode is set. Tell them the number is only
they only hear a fax tone and		used for faxes or change to TEL or TEL/FAX mode
cannot talk.		(p. 43).

The REDIAL/PAUSE button		● If this button is pressed during dialing, a pause will be
does not function properly.		inserted. If pressed immediately after a dial tone is
		obtained, the last number dialed will be redialed.

The receive mode does not		● A Distinctive Ring pattern of feature #31 is set (p. 57).
function as explained on		● The TEL/FAX mode is set (p. 48, 49).
pages 42 and 43.

During programming, I cannot		● All or part of the numbers are the same. Change the code
enter the code or ID number.		or ID number of features #12 (p. 55), #41 (p. 58), and #49
		(p. 59).

The ink film runs out quickly.		● The HELP printing function, copy function, and reports
		also use ink film.

The unit beeps.		● Recording paper or ink film has run out. Press STOP to
		stop the beeps and install paper/ink film.

For fax advantage assistance, call 1-800-435-7329.

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Contents

Compact Plain Paper FAX with Cordless Phone Welcome to the world of Panasonic facsimiles Things you should keep record of For best performance Battery charge Operating distance and noise Important safety instructions CAUTION INSTALLATION WARNING OTHER INFORMATION Initial Preparation Telephone Fax Copy Programmable Features Help General Information Included accessories Accessory order information Via the Internet: Model No Item Specifications / Usage Help function Location Overview Removing the information leaflet Paper tray Recording paper Connections Setting the date and time Setting your logo Page Setting your facsimile telephone number Page Page Belt clip Headset (not included) Adjusting volumes Handset Ringer volume Handset volume Main unit With the handset With the main unit Voice calls-answering Paging the handset from the main unit (handset locator) Switching a call with the handset to the MONITOR Making a call using the handset as a remote control TONE button FLASH button Entering pauses Storing telephone numbers in the handset Making a voice call with the handset using stored numbers Storing a telephone number in the DIRECT button Dialing a stored number in the DIRECT button Storing names and telephone numbers in the JOG DIAL directory Page Editing/erasing a stored name and number Editing Erasing Making a voice call using the JOG DIAL directory Initiating voice contact Receiving a request for voice contact Manually Using the JOG DIAL directory Documents you can send Reports for confirmation One time broadcast transmission Programming the stations in the broadcast memory Adding/erasing a station in the broadcast memory Adding Sending to pre-programmedparties in the broadcast memory Use only as fax How you want the unit to receive calls Other options You need to subscribe to Distinctive Ring the calls yourself Activating the TEL mode Receiving a fax manually Receiving a fax with the handset Activating the FAX ONLY mode Setting up the fax machine and an answering machine How the fax machine and answering machine work Receiving a voice message and fax document in one call To use with an answering machine and computer TEL/FAX mode When an extension telephone is connected Extension telephone Pager call - when the unit receives a fax Printing collated (sorted) copies To enlarge a document To reduce a document General programming method Programming table How to set menu options Page (cont.) Programming table (cont.) Page Reports Display Page General Cordless handset Fax – sending Fax – receiving Fax – receiving (cont.) Receive mode Copying Using an answering machine Using an answering machine (cont.) Recording paper jam Sending document jams Sending document does not feed, or multi-feeds Replacing the handset battery Replacing the ink film Page Document feeder Thermal head Charge contacts Reference lists and reports List of FCC requirements and information PANASONIC Model No. KX-FPC91 Facsimile Products Limited Warranty Servicenter Directory 1-800-HELP-FAX (1-800-435-7329), Monday-Friday9am - 8pm EST Web Site: www.panasonic.com (for customers in the USA or Puerto Rico ONLY) Notes for product service and shipping the product Energy Star Technical data about this product Index Page Panasonic FAX ADVANTAGE PROGRAM ■1-yearlimited warranty 1 parts & labor ■Toll-freehelp line ■Free overnight replacement 3 and repair program