Operations

Copying

Problem

Cause & Remedy

 

 

The unit does not make a copy. You cannot make a copy during programming. Make the copy after programming or stop the programming.

A dirty pattern or a black line The glass or rollers are dirty. Clean them (p. 74). appears on the copied

document.

The copied image is distorted. The thermal head is dirty. Clean it (p. 75).

The printing quality is poor. Some paper has instructions recommending which side to print on. Try turning the paper over. We recommend smooth paper such as Hammermill R Jet Print for clearer printing.

The printing is faint.

 

You may have used paper with a cotton and/or fiber

 

Original

Copy

content that is over 20%, such as letterhead or resume

 

paper. We recommend smooth paper such as

 

 

 

 

 

A B C

 

 

 

 

 

Hammermill R Jet Print for clearer printing.

 

 

 

 

 

Using an answering machine

Problem

Cause & Remedy

 

 

I cannot receive documents

Your greeting message on the answering machine is too

automatically.

long. Shorten the message (up to 10 seconds).

 

The answering machine rings too many times. Set to 1 or

 

2 rings.

 

The silent detection feature is deactivated. Activate feature

 

#40 (p. 57).

 

 

I cannot receive voice

Check if the answering machine is turned on and

messages.

connected to the fax machine properly (p. 46).

 

Set the number of rings on the answering machine to 1

 

or 2.

 

 

I cannot retrieve recorded voice

The remote access code on your answering machine is

messages on the answering

the same as your fax activation code. Set a different

machine from a remote

number for features #12 (p. 55) and #41 (p. 58).

location.

You did not program your remote access code in your fax

 

machine correctly. Program the same code that is

 

programmed on the answering machine to the fax

 

machine with feature #12 (p. 55).

 

 

The greeting message on the

The greeting message has a silent pause longer than 4

answering machine is interrupted

seconds. Re-record the greeting message.

halfway and the caller cannot

 

leave a voice message.

 

 

 

 

(continued)

For fax advantage assistance, call 1-800-435-7329.

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