Operations
Copying
Problem | Cause & Remedy |
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The unit does not make a copy. ● You cannot make a copy during programming. Make the copy after programming or stop the programming.
A dirty pattern or a black line ● The glass or rollers are dirty. Clean them (p. 74). appears on the copied
document.
The copied image is distorted. ● The thermal head is dirty. Clean it (p. 75).
The printing quality is poor. ● Some paper has instructions recommending which side to print on. Try turning the paper over. We recommend smooth paper such as Hammermill R Jet Print for clearer printing.
The printing is faint. |
| ● You may have used paper with a cotton and/or fiber | ||
| Original | Copy | content that is over 20%, such as letterhead or resume | |
| paper. We recommend smooth paper such as | |||
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| A B C |
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| Hammermill R Jet Print for clearer printing. | |
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Using an answering machine
Problem | Cause & Remedy |
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I cannot receive documents | ● Your greeting message on the answering machine is too |
automatically. | long. Shorten the message (up to 10 seconds). |
| ● The answering machine rings too many times. Set to 1 or |
| 2 rings. |
| ● The silent detection feature is deactivated. Activate feature |
| #40 (p. 57). |
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I cannot receive voice | ● Check if the answering machine is turned on and |
messages. | connected to the fax machine properly (p. 46). |
| ● Set the number of rings on the answering machine to 1 |
| or 2. |
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I cannot retrieve recorded voice | ● The remote access code on your answering machine is |
messages on the answering | the same as your fax activation code. Set a different |
machine from a remote | number for features #12 (p. 55) and #41 (p. 58). |
location. | ● You did not program your remote access code in your fax |
| machine correctly. Program the same code that is |
| programmed on the answering machine to the fax |
| machine with feature #12 (p. 55). |
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The greeting message on the | ● The greeting message has a silent pause longer than 4 |
answering machine is interrupted | seconds. |
halfway and the caller cannot |
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leave a voice message. |
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| (continued) |
For fax advantage assistance, call | 67 |