Operation

1.8.2Monitoring and Controlling the Call Status of a Receiving Group

Monitoring the status of waiting calls

Monitoring and changing the status of Log-in/Log-out mode

The extension assigned as a Supervisor extension can monitor and control the call status of other extensions in a receiving group. It should have a PT with 6-line display. The display and DSS button show as follows:

Initial Display

Receiving

 

739 + Group

+

 

<Display>

Extension No.

On-hook

 

 

Date/Time of extension no.

 

 

<DSS>

"Exit"

 

Busy Status Monitor

 

Monitoring the

 

Monitoring the Call Status

Call Status

 

and Log-in/Log-out Status

<Display>

 

"SPRVS"

<Display>

 

 

 

 

 

Queuing Monitor

 

 

 

Queuing Monitor

 

<DSS>

 

 

 

<DSS>

 

 

"Exit"

 

Busy Status Monitor

 

Log-in/Log-out Monitor

 

 

 

 

 

 

 

"Exit"

"SPRVS"

<Display>

Call Log History

<DSS>

Busy Status Monitor

Monitoring the status of waiting calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If a receiving group has an overflowed call, the display shows the status automatically.

The display shows as follows.

<Queing Monitor>

31 JAN. 08:13AM FRI 001:Sales Section Waiting Calls Now :00006 Max. Waiting Time :05'10

-The current day/time

-The receiving group no. /name

-The no. of waiting calls

-The longest waiting time

<Call Log History>

Since 29 JAN. 09:10AM

Total Calls

Overflow Calls

Average Waiting

EXIT

-The day/time when cleared at the lest time

-The total no. of received calls

-The no. of overflowed calls

-The no. of unanswered calls

-The average waiting time of queuing calls

User Manual

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Panasonic KX-TDA200 user manual Monitoring the status of waiting calls, Queing Monitor, Call Log History

KX-TDA200 specifications

The Panasonic KX-TDA200 is a sophisticated, feature-rich hybrid telephone system designed to cater to businesses of various sizes. This advanced telecommunication solution combines the benefits of both traditional and IP telephony, making it ideal for companies looking to enhance their communication systems while maximizing flexibility and scalability.

One of the standout features of the KX-TDA200 is its ability to support a large number of extensions. The system can be configured to handle up to 128 extensions, accommodating the needs of growing organizations. This scalability ensures that businesses can expand their operations without the need for a complete system overhaul.

The KX-TDA200 also offers robust Unified Communication (UC) capabilities. This includes voice mail integration, email notification, and even mobile phone integration, allowing employees to stay connected regardless of their location. The system employs the latest VoIP technology, enabling clear voice quality and efficient call management, which results in enhanced productivity.

Additionally, the KX-TDA200 supports advanced voicemail features, including voicemail-to-email functionality. This feature ensures that users can receive their messages conveniently in their inboxes, facilitating prompt responses to crucial communications. The system also features an intuitive graphical user interface that simplifies the management of calls and settings.

Another critical technology embedded in the KX-TDA200 is its support for SIP trunking. This allows businesses to utilize their existing internet connections for telephony services, reducing costs associated with traditional phone lines. SIP trunking not only leads to significant savings but also enhances the flexibility to scale services as necessary.

Moreover, the KX-TDA200 is equipped with a variety of call management features such as Automatic Call Distribution (ACD) and Call Center functionality, which help optimize customer service operations. The system can be tailored to meet specific business requirements, ensuring that organizations can deliver high-quality service to their clients.

In summary, the Panasonic KX-TDA200 is a versatile, scalable, and feature-laden hybrid PBX system that supports advanced communication technologies tailored for the modern business environment. With its ability to integrate traditional and IP telephony, along with features designed to boost productivity and enhance customer service, it represents a significant investment for businesses looking to improve their telecommunication capabilities.