Panasonic KX-TDA200 Monitoring the status of waiting calls, Queing Monitor, Call Log History

Operation

1.8.2Monitoring and Controlling the Call Status of a Receiving Group

—Monitoring the status of waiting calls

—Monitoring and changing the status of Log-in/Log-out mode

The extension assigned as a Supervisor extension can monitor and control the call status of other extensions in a receiving group. It should have a PT with 6-line display. The display and DSS button show as follows:

Initial Display	Receiving
	739 + Group	+
<Display>	Extension No.	On-hook
Date/Time of extension no.
<DSS>	"Exit"
Busy Status Monitor

Monitoring the	Monitoring the Call Status
Call Status	and Log-in/Log-out Status
<Display>	"SPRVS"	<Display>
Queuing Monitor		Queuing Monitor
<DSS>		<DSS>
	"Exit"
Busy Status Monitor		Log-in/Log-out Monitor

"Exit"

"SPRVS"

<Display>

Call Log History

<DSS>

Busy Status Monitor

Monitoring the status of waiting calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If a receiving group has an overflowed call, the display shows the status automatically.

The display shows as follows.

<Queing Monitor>

31 JAN. 08:13AM FRI 001:Sales Section Waiting Calls Now :00006 Max. Waiting Time :05'10

-The current day/time

-The receiving group no. /name

-The no. of waiting calls

-The longest waiting time

<Call Log History>

Since 29 JAN. 09:10AM

Total Calls

Overflow Calls

Average Waiting

EXIT

-The day/time when cleared at the lest time

-The total no. of received calls

-The no. of overflowed calls

-The no. of unanswered calls

-The average waiting time of queuing calls

User Manual 97