Useful Information

 

 

 

 

Troubleshooting

 

General use

 

 

 

Problem

Cause/solution

The unit does not work.

LMake sure the battery is installed correctly and fully

 

charged (page 15).

 

LCheck the connections (page 14).

 

LUnplug the base unit’s AC adaptor to reset the unit.

 

Reconnect the adaptor and try again.

 

LThe handset has not been registered to the base unit.

 

Register the handset (page 65).

 

 

I cannot hear a dial tone.

LConfirm the telephone line cord is properly connected

 

(page 14).

 

LDisconnect the unit from the telephone line and connect

 

a known working telephone. If the working telephone

 

operates properly, contact our service personnel to

 

have the unit repaired. If the working telephone does

 

not operate properly, contact your telephone service

 

provider.

 

 

Programmable settings

 

 

 

Problem

Cause/solution

I cannot programme

LWhile another user is listening to messages, you cannot

items.

programme items. Try again later.

 

 

While programming, the

LA call is being received. Answer the call and start again

handset starts to ring.

after hanging up.

 

 

Battery recharge

 

 

 

Problem

Cause/solution

I fully charged the battery,

LClean the charge contacts and charge again (page 15).

but 3continues to

LThe battery may need to be replaced with a new one

flash, or 4is

(page 15).

displayed.

 

 

 

The handset display is

LConfirm that the battery is properly installed.

blank.

LFully charge the battery (page 15).

 

 

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Panasonic KX-TG5971AL, KX-TG5976AL General use Problem Cause/solution, Programmable settings Problem Cause/solution