Contacting Patton for assistance | Patton electronic 2621, 2635

Chapter 13 Contacting Patton for assistance
Chapter contents
Introduction	113
Contact information	113
Patton support headquarters in the USA	113
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	113
Warranty Service and Returned Merchandise Authorizations (RMAs)	113
Warranty coverage	113
Out-of-warranty service	114
Returns for credit	114
Return for credit policy	114
RMA numbers	114
Shipping instructions	114

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Patton electronic 2621, 2635 manual Contacting Patton for assistance, Chapter contents

Contents

IPLink Series High Speed Routers Mailsupport@patton.com Summary Table of Contents Contents Models 2603, 2621, and 2635 Getting Started Guide Remote Site Configuration Central site configuration EMC Ethernet Cable 123 Adapter Models 2603, 2621, and 2635 Getting Started Guide List of Figures Models 2603, 2621, and 2635 Getting Started Guide List of Tables Audience About this guideStructure Safety when working with electricity PrecautionsImpaired functioning Factory default parameters General observations Typographical conventions used in this document General conventions Chapter contents General Information IPLink Series High Speed Routers overview General attributes Ethernet Protocol supportPPP Support WAN Interfaces Security Logging or Smtp on events POST, Post errors, PPP/DHCP, IPFront Panel Status LEDs and Console Port Console port Rear panel connectors and switchesOn the rear panel from left to right are the following Power connector Ethernet port outlined in green General Information Product Overview Introduction Applications Overview Sync Serial Application Initial Conﬁguration Interface cable installation Hardware installationWhat you will need RJ-48C pinout diagram Initial Configuration Ethernet connector Interface connector RJ-45 DB-15 Case being opened with a screwdriver Ethernet connector Interface connector RJ-45 DB-25 Installing the AC power cord DCE Initial Configuration Installing the Ethernet cable Do the following IP address modiﬁcation IP address has now been successfully changedWeb Operation and Conﬁguration PC Conﬁguration Model 2603 home Model 2635 home Ethernet LAN Port LAN Connections Ethernet Port Basic Ethernet port attributes Conﬁgurable Ethernet parameters Serial Port Conﬁguration Serial Interface WAN Serial Port ConﬁgurationVariables Web Interface Conﬁguration T1/E1 Interface Conﬁguration Conﬁguring the IPLink Series 2603 for T1 Operation Web Conﬁguration , enter username See ﬁgure Line Options Fractional T1 Conﬁguring the IPLink Series 2603 for E1 Operation Serial Port Configuration WAN Services PPP Bridged WAN Services PPP Conﬁguration WAN Service ConﬁgurationPPP Bridged Leave User name and Password blank. Click on Create PPP Routed Remote site conﬁguration Click on Create PPP Routed Conﬁguration menu Click the Update button Edit IP address of WAN port PPP link status LMI Management Frame Relay links Username blank Password blank Click on the Create buttonLMI Conﬁguration Web Conﬁguration Methods Frame Relay Conﬁguration Dlci Number Use Frame Relay bridged Frame Relay bridged creation Central site conﬁguration Frame Relay Routed Relay Description FR routed Frame Relay Channel Routed conﬁguration Cost Interface frame-0 IP route for Frame Relay routed application WAN Services Security Click on Create a new service Conﬁguring the router Click on the Create a new Ip route... hyperlink Conﬁguring the security interfaces Valid gateway route Security conﬁguration home Conﬁguring Security Policies Click on the hyperlink New Policy... See ﬁgure Firewall Portﬁlters Enabling the FirewallDeleting a security Policy Security Triggers You can now ping between the two networks Conﬁguring TCP port ﬁlter for FTP Adding trigger for FTP data transfer Intrusion Detection System IDS Attack Name Protocol Attacking Host Blacklisted? Security Enabling NAT Introduction to NATGlobal address pool and reserved map Click on Add Global Address Pool button Dhcp and DNS Conﬁguration Services and features normally associated with each other Dhcp Server NAT Dhcp Server web Parameters for the Dhcp Server subnet Dhcp server conﬁguration web IP Addresses to be available on this subnet Next section see ﬁgure 58. has three parameters Example based on default range of IP address pool DNS server option information Default gateway option information Additional option informationDhcp Relay Conﬁguration of the Dhcp Relay Dhcp Relay webpage DNS Relay Conﬁguring the DNS Relay DNS Relay conﬁguration webpage IP Services IP Services Next command disables the WEB serverWEB Server CLI Conﬁguration Associated Ports for the different System IP Services System Conﬁguration Authentication Authentication web page showing default superuser Alarm Access the conﬁguration and status of the alarms Remote Access Alarm & Alarm Error Log conﬁguration Backup/Restore UpdateSave Website Settings Restart Error Log Snmp Daemon System Tools Snmp Daemon conﬁguration Sntp Client Conﬁguration Sntp Client Mode Conﬁguration Parameters Conﬁguring the Sntp Client System Clock Setting Sntp Client General Conﬁguration Parameters Conﬁguration of the internal system calendar clock System Status System Status Port Connection Status LAN Status MAC address the MAC address of the Ethernet portWAN Status Hardware Status Status LEDs Contacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Out-of-warranty service Returns for creditReturn for credit policy RMA numbers Appendix a Compliance information EMC Compliance Radio and TV Interference FCC PartCE Declaration of Conformity FCC Part 68 Acta Statement Model 2603 only Industry Canada Notice 2603 Model only Appendix B Speciﬁcations General Characteristics EthernetSync Serial Interface T1/E1 Interface PPP Support Protocol SupportManagement Dimensions Power and Power Supply SpeciﬁcationsAC universal power supply VDC power supply Appendix C Cable Recommendations Ethernet Cable Adapter Appendix D IPLink Physical Connectors RJ-45 shielded 10/100 Ethernet port Assuming the MDI-X switch is in the out positionRJ-45 non-shielded RS-232 console port EIA-561 35 M/34 and DB-25 Connector Serial port 21 DB-15 Connector Pin No Circuit Signal Name Direction E1/T1 RJ-48C Connector Pin No Signal Appendix E Command Line Interface CLI Operation Using the Console CLI TerminologyProduces a list of numbered transport objects Local VT-100 emulation Another example shows when the user must provide a parameter Then Administering user accounts Setting user passwordsEnter the new password twice as prompted Adding new users Changing user settings Controlling login accessControlling user access For example, to change the security level for fred, enter