SmartNode 4900 User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the SmartNode warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

Patton support headquarters in the USA

Online support—available at www.patton.com

E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week-from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT) by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Patton electronic 4900 user manual Contact information, Warranty coverage

4900 specifications

The Patton Electronic 4900 is a robust and innovative solution in the realm of telecommunications and data networking. Designed to meet the challenges of modern network demands, it combines reliability with advanced technological features that make it a preferred choice for businesses of all sizes.

One of the standout features of the Patton 4900 is its versatility in supporting various communication protocols. This unit is capable of functioning as a VoIP gateway, enabling seamless voice communication over Internet Protocol networks. Its ability to bridge different telecommunications networks simplifies integration tasks and enhances operational efficiency.

The Patton 4900 is equipped with a powerful digital signal processor (DSP) that facilitates high-quality voice and video transmission. This technology reduces latency and ensures crystal-clear communication, making it ideal for enterprises that depend on reliable voice connectivity. Additionally, the DSP allows for advanced echo cancellation and noise reduction, further enhancing voice clarity in various environmental conditions.

Security is a paramount concern in today's networking landscape, and the Patton 4900 addresses this with robust encryption capabilities. It supports various encryption protocols, ensuring that sensitive data remains protected during transmission. This makes it an excellent choice for organizations that handle confidential information.

With multiple interfaces, including analog and digital ports, the Patton 4900 offers flexibility when connecting to existing infrastructure. Organizations can easily transition from legacy systems to modern VoIP solutions without undergoing extensive overhauls of their current setup. This adaptability is crucial for businesses looking to upgrade their communication systems without disrupting ongoing operations.

Moreover, the device is designed for ease of use, featuring a user-friendly interface that simplifies configuration and management. Network administrators can quickly set up and monitor the unit, minimizing downtime and maximizing productivity.

The Patton Electronic 4900 is not only built for high performance, but it also boasts a rugged hardware design that ensures durability in various operating conditions. This reliability reduces the likelihood of equipment failure, thereby minimizing the total cost of ownership.

In summary, the Patton Electronic 4900 stands out in the telecommunications market due to its advanced features, including versatility in communication protocols, high-quality voice and video transmission, robust security measures, flexible interfaces, ease of use, and reliable hardware. These characteristics make it an exceptional choice for organizations seeking to enhance their communication capabilities while ensuring the integrity and security of their data.