SmartNode 4900 User Manual

6 • Contacting Patton for assistance

 

 

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

Completing a request on the RMA Request page in the Support section at www.patton.com

By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Patton electronic 4900 user manual Out-of-warranty service, Returns for credit, Return for credit policy, RMA numbers

4900 specifications

The Patton Electronic 4900 is a robust and innovative solution in the realm of telecommunications and data networking. Designed to meet the challenges of modern network demands, it combines reliability with advanced technological features that make it a preferred choice for businesses of all sizes.

One of the standout features of the Patton 4900 is its versatility in supporting various communication protocols. This unit is capable of functioning as a VoIP gateway, enabling seamless voice communication over Internet Protocol networks. Its ability to bridge different telecommunications networks simplifies integration tasks and enhances operational efficiency.

The Patton 4900 is equipped with a powerful digital signal processor (DSP) that facilitates high-quality voice and video transmission. This technology reduces latency and ensures crystal-clear communication, making it ideal for enterprises that depend on reliable voice connectivity. Additionally, the DSP allows for advanced echo cancellation and noise reduction, further enhancing voice clarity in various environmental conditions.

Security is a paramount concern in today's networking landscape, and the Patton 4900 addresses this with robust encryption capabilities. It supports various encryption protocols, ensuring that sensitive data remains protected during transmission. This makes it an excellent choice for organizations that handle confidential information.

With multiple interfaces, including analog and digital ports, the Patton 4900 offers flexibility when connecting to existing infrastructure. Organizations can easily transition from legacy systems to modern VoIP solutions without undergoing extensive overhauls of their current setup. This adaptability is crucial for businesses looking to upgrade their communication systems without disrupting ongoing operations.

Moreover, the device is designed for ease of use, featuring a user-friendly interface that simplifies configuration and management. Network administrators can quickly set up and monitor the unit, minimizing downtime and maximizing productivity.

The Patton Electronic 4900 is not only built for high performance, but it also boasts a rugged hardware design that ensures durability in various operating conditions. This reliability reduces the likelihood of equipment failure, thereby minimizing the total cost of ownership.

In summary, the Patton Electronic 4900 stands out in the telecommunications market due to its advanced features, including versatility in communication protocols, high-quality voice and video transmission, robust security measures, flexible interfaces, ease of use, and reliable hardware. These characteristics make it an exceptional choice for organizations seeking to enhance their communication capabilities while ensuring the integrity and security of their data.