Appendix F: Troubleshooting

If the following instructions fail to solve your problem, contact Pelco’s Product Support at 1-800-289-9100 (USA or Canada) or 1-559-292-1981(international) for assistance.

Access the properties dialog boxes for the DVR5300 digital video recorder on the WS5000 Endura workstation; refer to the WS5000 Advanced System Software Operation manual (C1624M). Then note the following before calling Pelco:

Unit serial number: Located in the Properties window or on the product label.

Software version: Located in the Advanced Properties dialog box in the WS5000 Advanced System software.

WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table D. Troubleshooting the DVR5300

Problem

Possible Causes

Suggested Remedy

 

 

 

 

Power turned off

Check that the power indicator is lit.

 

 

 

 

Faulty cable connections

Check all leads, plugs, contacts, and connections.

 

 

 

Unit not ready

Defective encoder

Check camera on a different encoder.

 

 

Network connectivity issues

Contact your network administrator.

 

 

 

 

 

Drive carriers not installed properly

Shut down the DVR5300. Verify that all drive carriages are

 

or not installed in correct order

installed correctly and in their correct drive bay slots (1 to 12).

 

 

 

The unit is not ready for operation

Voltage failure during programming

Replace the DVR5300 and have it checked by Pelco.

after firmware upload

of update file

 

 

 

 

 

Unit fan failure

Replace the DVR5300 and have it checked by Pelco.

Unit status indicator is red

 

 

Power supply output voltage

Check power supply and line voltage.

 

fluctuates more than 8%

 

 

 

 

 

Unit status indicator is red and the

Power loss to either power supply

Check each power supply, line voltage, and the UPS.

power supply alarm sounds

Power supply module failure

Replace failed power supply.

 

 

 

Unit status and hard drive indicators

Hard drive failure

Replace failed hard drive.

are red and the unit alarm sounds

 

 

 

 

 

The unit status indicator continues to glow red after you correct the problem. It can be cleared from WS5000 Endura workstations and VCD5000 video console displays.

POWER SUPPLY PROBLEMS

The primary and secondary power supplies are both equipped with status indicators. Table E describes the status by color and indicator.

 

Table E. Power Supply Status Indicators

 

 

 

 

 

 

 

 

Power Supply

Front Panel

Power Supply

 

 

Indicator

Status Indicator

Audible Alarm

 

 

 

 

 

PowerSupply Status

Normal

Solid Green

Solid Green

Silent

 

 

 

 

Power Supply Failure

Dark

Solid Red

Silent

 

Power Problem

Solid Red

Solid Red

Alarm Sounds

 

 

 

 

 

Replace the appropriate power supply if there is any problem (refer to Appendix C: Replacing a Power Supply on page 39).

C1629M-F (3/08)

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Pelco C1629M-F manual Appendix F Troubleshooting, Power Supply Problems

C1629M-F specifications

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