C1629M-F (3/08) 43
Appendix F: TroubleshootingIf the following instructions fail to solve your problem, contact Pelco’s Product Support at 1-800-289-9100 (U SA or Canada) or
1-559-292-1981(international) for assistance.
Access the properties dialog boxes for the DVR5300 digital video recorder on the WS5000 Endura workstation; refer to the WS5000 Advanced
System Software Operation manual (C1624M). Then note the following before calling Pelco:
•Unit serial number: Located in the Properties window or on the product label.
•Software version: Located in the Advanced Properties dialog box in the WS5000 Advanced System software.
The unit status indicator continues to glow red after you correct the problem. It can be cleared from WS5000 Endura workstations and VCD5000
video console displays.
POWER SUPPLY PROBLEMS
The primary and secondary power supplies are both equipped with status indicators. Table E describes the status by color and indicator.
Replace the appropriate power supply if there is any problem (refer to Appendix C: Replacing a Power Supply on page 39).
WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified
technical personnel. Exchange the defective unit and return it for repair.
Table D. Troubleshooting the DVR5300
Problem Possible Causes Suggested Remedy
Unit not ready
Power turned off Check that the power indicator is lit.
Faulty cable connections Check all leads, plugs, contacts, and connections.
Defective encoder Check camera on a different encoder.
Network connectivity issues Contact your network administrator.
Drive carriers not installed properly
or not installed in correct order Shut down the DVR5300. Verify that all drive carriages are
installed correctly and in their correct drive bay slots (1to 12).
The unit is not ready for operation
after firmware upload Voltage failure during programming
of update file Replace the DVR5300 and have it checked by Pelco.
Unit status indicator is red
Unit fan failure Replace the DVR5300 and have it checked by Pelco.
Power supply output voltage
fluctuates more than 8% Check power supply and line voltage.
Unit status indicator is red and the
power supply alarm sounds
Power loss to either power supply Check each power supply, line voltage, and the UPS.
Power supply module failure Replace failed power supply.
Unit status and hard drive indicators
are red and the unit alarm sounds Hard drive failure Replace failed hard drive.
Table E. Power Supply Status Indicators
Power Supply
Indicator Front Panel
Status Indicator Power Supply
Audible Alarm
Power Supply
Status
Normal Solid Green Solid Green Silent
Power Problem Solid Red Solid Red Alarm Sounds
Power Supply Failure Dark Solid Red Silent