Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or +1-559-292-1981 (international) for assistance. You should have the serial number from the product label available.

Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table F. Troubleshooting the IP110 Series (1 of 3)

Problem

Possible Cause

Suggested Remedy

 

 

 

 

No video

PoE power issue

Check Cat5 cable connection.

 

 

• Verify PoE is enabled.

 

 

• Disconnect the Cat5 cable from the PoE, and then

 

 

 

reconnect the cable. Check the LED inside the back

 

 

 

box to verify that it is flashing green, indicating the

 

 

 

camera has power.

 

 

 

 

 

Power issue (24 VAC)

Check the 24 VAC power supply connection.

 

 

• Disconnect the network cable, and then reconnect it

 

 

 

to the camera. Check the LED inside the back box to

 

 

 

verify that it is flashing green, indicating the camera

 

 

 

has power.

 

 

 

 

 

Network connectivity

Check network cable connections.

 

issues

Disconnect the network cable, and then reconnect it

 

 

 

to the camera. Check the LED inside the back box to

 

 

 

verify that it is flashing green.

 

 

• Replace network cable with new cable.

 

 

 

 

 

Defective camera

Check the camera’s 10-pin connector inside the back

 

 

 

box to make sure it is connected.

 

 

• Use a service connector to check camera operation.

 

 

 

Connect one end of the service connector to the

 

 

 

service connector input inside the back box. Then

 

 

 

connect the other end of the service connector to a

 

 

 

monitor.

 

 

Replace camera module with new camera.

 

 

 

 

Image too dark/

Installation error

Make sure the lens cover in not installed.

black image

 

Make sure camera is not located in an environment

 

 

 

with zero light.

 

 

• Use a service connector to check camera operation.

 

 

 

Connect one end of the service connector to the

 

 

 

service connector input inside the back box. Then

 

 

 

connect the other end of the service connector to a

 

 

 

monitor.

 

 

Replace camera module with new camera.

 

 

 

 

C3432M-G (4/09)

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Pelco IP110 manual Troubleshooting