Troubleshooting

Troubleshooting

The answers to these questions should help you solve any problem you have with this system. If they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.

My pet is not

ssCheck to see if the Receiver Collar has been

responding when I

turned on.

press a button.

ssIf your range has reduced from the first

 

time you have used it, please check to see

 

if the battery is low in either the Remote

 

Transmitter or Receiver Collar.

 

ssYou can verify the Receiver Collar is

 

delivering Stimulation to your pet by

 

placing the Test Light, enclosed in your kit,

 

on the Receiver Collar. Please refer to the

 

“Test Light Instructions” section for details.

 

ssIncrease the correction level. Refer to “Find

 

the Best Stimulation Level For Your Pet” for

 

more information.

 

ssMake sure the Receiver Collar’s Contact

 

Points are placed snugly against your pet’s

 

skin. Refer to “Fit the Receiver Collar” for

 

more information.

The Receiver Collar

ssMake sure the Receiver Collar has been

will not turn on.

charged. For the initial charge, be sure to

 

charge it for 5 hours. Subsequent charges

 

only take 3-4 hours.

The Receiver Collar

ssVerify the Receiver Collar has been turned

is not responding

on. Refer to “Turn the Receiver Collar

to the Remote

On and Off”.

Transmitter.

ssFor 1 Dog, see “To Pair the Remote

 

Transmitter and the Receiver Collar”.

 

ssFor a 2 Dog System, see programming

 

instructions “Two Dog System”.

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Petsafe PDT20-11939 Troubleshooting, My pet is not, responding when, press a button, The Receiver Collar, will not turn on