6 Troubleshooting
General issues
The TV does not switch on:
∙Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
∙Make sure that the power cable is securely connected.
The TV does not respond to remote control or front controls when switched on:
The TV requires some time to start up. During this time, the TV does not respond to the remote control or front controls. This is normal behaviour.
When you are turning the TV on, off or to standby, you hear a creaking sound from the TV chassis:
No action is required. The creaking sound is due to the normal expansion and contraction of the TV as it cools and warms up. This does not affect performance.
When the TV is in standby, a startup splash screen is displayed, then returns to standby mode:
This is normal behaviour. When the TV is disconnected and reconnected to the power supply, the startup screen is displayed at the next startup.
To switch on the TV from standby, press 
on the remote control or press any key on the TV.
The standby light on the TV blinks red:
Disconnect the power cable from the power outlet. Wait until the TV cools down before you reconnect the power cable. If the blinking reoccurs, contact Philips Consumer Care.
You forgot the
Enter ‘8888’.
EN 48
The TV or Smart TV* menu is in the wrong language:
Change the menu to your preferred language.
For more information, see Set up your TV > Language settings > Menu language (Page
29).
* Available on certain models only.
Subtitles are not visible when you play a movie file from a USB storage device:
Subtitle files that are not
You want to upgrade your TV software: Visit www.philips.com/support and
download the latest software package for your TV. Software installation instructions and release notes indicating what's been updated are also available at the site. Full instructions on how to upgrade your TV software are also available at Set up your TV > Update software.
Channel issues
You want to install TV channels
See Set up your TV > Channel settings
(Page 26) for instructions on installing analogue or digital channels. If you want to install satellite TV channels, see Set up your TV > Channel settings (Page 28).
No digital channels were found during the installation:
See the technical specifications to make sure that your TV supports
∙Make sure that all cables are properly connected and that the correct network is selected.
Previously installed channels do not appear in the channel list:
Make sure that the correct channel list is selected.
