Network issues
This section is applicable to certain models only.
You want to establish a wireless connection between your TV and home network:
Refer to Connect your TV > Network and the Internet >
instructions on how to connect your TV wirelessly to your home network.
Smart TV does not work:
(Smart TV isavailable on certain models only.) Check that the router is properly connected to the TV and that your router has open access to the Internet. If your router has a firewall or security settings, make sure that it allows Smart TV data to pass through - check your router documentation for details.
Open internet access via Smart TV is slow
∙Try to improve the signal quality between the router and TV if you are accessing the Internet wirelessly. Refer to the router's documentation for details.
∙Always use a fast broadband connection wherever possible.
∙Update your TV with the latest software to ensure browsing speed is optimal.
Browse Network is slow.
If you are accessing your PC wirelessly, refer to the router's documentation to improve the signal quality between the router and TV.
Wireless network is distorted or not found:
∙Make sure that the wireless network is not disturbed by microwave ovens, DECT phones or other neighbouring
∙If the wireless network is not working, try a wired network connection.
∙Make sure that the firewalls in your network allow access to the TV wireless connection.
Contact Philips |
| English | |
Warning: Do not attempt to repair the TV | |||
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yourself. This may cause severe injury, |
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irreparable damage to your TV or void |
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your warranty. |
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If are not able to resolve your problem, refer |
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to the frequently asked questions (FAQs) for |
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this TV at www.philips.com/support. You |
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can also consult and contribute to the Philips |
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TV community at |
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www.supportforum.philips.com. |
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If you wish to speak to or email a Philips |
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representative, contact the Philips Consumer |
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Care in your country. You can find the |
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contact details in the leaflet accompanying |
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this TV or at www.philips.com/support. |
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Note your TV model and serial number |
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before you contact Philips. These numbers |
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are printed on the back of the TV and on |
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the packaging. |
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EN 51
