13Additional information

Troubleshooting 2

USB interface

Symptoms

Causes

Remedies

 

 

 

AVNavigator

Symptom

Causes

Remedy

AVNavigator cannot be

An error message may appear

Re-start the PC, then start the installer

installed.

if there are not enough system

(AVNavigator_e_ver_*_*.exe) with no other

 

resources available.

applications active.

 

Installation of AVNavigator

Try the following, in the order indicated.

 

may fail because of incompat-

1. If there are any other applications active,

 

ibilities with other applica-

exit the other applications and try starting the

 

tions.

installer (AVNavigator_e_ver_*_*.exe) again.

 

 

2. If that does not work, try restarting your PC,

 

 

and starting the installer (AVNavigator_e_

The folders/files stored on a USB memory device are not displayed.

The folders/files are currently

Store the folders/files in the FAT region.

stored in a region other than the

 

FAT (File Allocation Table) region.

 

The number of levels in a folder is

Limit the maximum number of levels in a

more than 8.

folder to 8 (page 29).

There are more than 30 000 fold-

Limit the maximum number of folders/files

ers/files stored in a USB memory

stored in a USB memory device to 30 000

device.

(page 29).

The audio files are copyrighted.

Copyrighted audio files stored on a USB

 

memory device cannot be played back

 

(page 29).

 

 

ver_*_*.exe) with no other applications active.

Software updating does not

There may be a problem with

Contact your contracted provider.

operate well.

your Internet Service Pro-

 

 

vider’s network.

 

AVNavigator does not inter-

The receiver’s power is not

Turn the receiver’s power on. (Wait about 60

act well with the receiver.

turned on.

seconds after the power turns on for network

 

 

functions to start.)

 

The receiver or computer is

Connect a LAN cable to the receiver or com-

 

not connected to the LAN.

puter (page 20).

 

The router’s power is off.

Turn the router’s power on.

 

AVNavigator’s network set-

If your router does not support DHCP, the

 

tings are not correct.

receiver’s IP address must be set in AVNaviga-

 

 

tor. First set the IP address on the receiver,

 

 

then set the same address in AVNavigator

 

 

(page 66).

 

Network connections could be

Check the computer’s network settings, security

 

restricted due to the computer’s

settings, etc.

 

network settings, security set-

 

 

tings, etc.

 

When the Wiring Navi,

This is because of the brows-

This is not a problem. Perform the operation to

Interactive Manual, Glossary

er’s security function.

authorize the blocked contents.

or Software Update is

 

 

launched, a warning about

 

 

security protection appears

 

 

on the browser.

 

 

A USB memory device is not

The USB memory device does not

Try using a USB memory device compatible

recognized.

support the mass storage class

with the mass storage class specifications.

 

specifications.

Note that there are cases where even the

 

 

audio files stored on a USB memory device

 

 

compatible with the mass storage class

 

 

specifications are not played back on this

 

 

receiver (page 29).

 

 

Connect the USB memory device and

 

 

switch on this receiver (page 21).

 

A USB hub is currently being

This receiver does not support USB hubs

 

used.

(page 29).

 

This receiver recognizes the USB

Switch off and on again this receiver.

 

memory device as a fraud.

 

A USB memory device is

Some formats of USB memory

Check whether the format of your USB

connected and displayed, but

devices, including FAT 12, NTFS,

memory device is either FAT 16 or FAT 32.

the audio files stored on the

and HFS, cannot be played back

Note that the FAT 12, NTFS, and HFS for-

USB memory device cannot

on this receiver.

mats cannot be played back on this receiver

be played back.

 

(page 29).

 

The file format cannot be properly

See the list of file formats that can be

 

played back on this receiver.

played back on this receiver (page 30).

Cannot detect USB keyboard.

The USB keyboard is routed

This receiver is not compatible with USB

 

through a USB hub.

hubs. Plug the keyboard directly into the

 

 

receiver.

 

A PS2 keyboard is routed through

PS2 keyboards cannot be used with this

 

a PS2/USB connector.

receiver, even if routed through a PS2/USB

 

 

connector. Use a USB keyboard.

 

Keyboard is not a USB HID Class

Some devices will not be detected. Use a

 

device.

USB HID Class keyboard.

Cannot enter correct text

Keyboard is not US-international

Use a US-international layout keyboard. NB:

using the USB keyboard.

layout keyboard.

Some characters cannot be entered.

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