Troubleshooting, Problem Possible Cause Solution | Planar Dome EX

Troubleshooting

Problem	Possible Cause	Solution

No image appears on	Computer is not	Turn on computer.
the screen	powered on.
	Power cord is not	Tighten power cord connection and turn
	securely connected.	on computer.
	Video cable	Make sure the first display of a dual-
	connected incorrectly.	headed system or the only display of a
		single-headed system is connected to the
		Video 1 port on the Dome DX2 display
		controller.

VGA not enabled	Incorrect DIP switch	You may need to remove the Dome DX2
	settings.	display controller to check the DIP switch
		settings. You can enable VGA on the
		Dome DX2 display controller or use a
		separate VGA card.

Conflict with driver	A previous version of	Remove any existing Dome display driver
version	the display driver is	before you install a more recent version.
	still installed on the
	computer system.
	The installation CD	The Confirm File Replace dialog box
	contains a file older	appears if the installation CD contains a
	than the one currently	file older than the one currently on your
	on your system.	system. Click No to the question
		Overwrite the newer file? or click No to All.

Troubleshooting 15

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Planar Dome EX manual Troubleshooting, Problem Possible Cause Solution

Contents

User’s Guide Dome EX Display Planar Systems, Inc. All rights reserved Contents Product Information Intended use Symbol explanations Safety tips Safety precautions Preventing fire and injury Unpacking and handling tips Cleaning the display Disposal information Shipping/storing the display DVI cable About the Display System Requirements Display Components Display Positions Orientation modeTilt range Height range Viewing angle Stand height lock Desk Stand FeaturesStand cable cover USB hub Installing the Display Tips Set the DIP Switch on the Dome DX2 Board To install the display controller Install the Display Controller To connect the cables Connect the Video and Power Cables To install the driver Install the Dome DX Display DriverTo enable the display To change the display properties Auto-orientation To set the resolution and paletteTo set brightness To set driver options To configure the display Install the AX3 Display Driver To set the display mode manually To adjust the display propertiesTo use a dual-display configuration Appendix Problem Possible Cause Solution Troubleshooting Category Characteristic Item Specification Dome E2 Specification Reliability Power SupplyEnvironment Model Dome E3 Specification Dome E3 Specification Dome E3 Specification EMI shielding No emission of low-level radiation Temperature Dome E3c Specification Display Mtbf 30,000 hours Backlight Dome E5 Specification Dome E5 Specification Video Modes Details of DIN connectors Connector Ports LED Status Lights LED a status information after initial power-on Power-up sequence information from LEDLED B status information after initial power-on Single Desktop To set the display resolution Restoring dual heads To change the configuration to single desktop System configuration requirement Auto-Installation Installation options Prompting user response during Fastinst.bat To remove the Dome DX driver Display Driver RemovalTo remove the AX3 driver Power Management Grayscale Palette Options Desktop icons Palette options with multiple displaysDynamic gray palette Nonlinear static gray palette Static gray palette Index Using single desktop Canada, European Union, United States Regulatory CompliancePage Fax + 358 9 420 EU Declaration of Conformity for Medical Application FCC Compliance Statement China AustralianJapan Korea Standard Warranty Return Procedure Standard WarrantySummary Limitation of Implied Warranties Summary Limitations and Exclusions of Dome Displays Effect of Local Law Exclusion of Damages Medicalsales@planar.com Medicalsupport@planar.com