Polycom 3725-24004-001/A manual Set to Restricted or, Go to System Admin Settings General Settings

User’s Guide for the Polycom PowerCam Presenter

Symptom	Problem	Corrective Action
Automatic camera	There is an obstruction	Remove objects, such as furniture, plants, and so on, that
tracking does not	between you and the	obstruct the line-of-sight between the camera and the
properly follow you	camera.	locator.
(cont.)
	You are too close or too far	Stay within 5 feet (1½ meters) to 50 feet (15 meters) of the
	from the camera.	camera.
	The Tracking Area setting is	When the Tracking Area setting is set to Restricted or
	set to Restricted or	Unrestricted, stay within the tracking area; otherwise, the
	Unrestricted, but you are	camera will not track you.
	not in the tracking area.	For more information about configuring the tracking area,
		refer to Configuring the Camera Tracking Area on page
		2-4.
	There are many reflective	To change the reflective paths, try any of the following:
	surfaces, such as windows	• Move the camera to another location in the room.
	or large plasma screens, in
		• Try to avoid the part of the room where the camera
	the room.
			tracking has difficulty locating you.
		• Remove or cover some of the reflective surfaces.
		• Change the Tracking Area setting. For information
			about how to do this and why you might want to
			change the setting, refer to Configuring the Camera
			Tracking Area on page 2-4.
	You are facing away from	Check that the locator is facing forward, not to the side or
	the camera or the locator	up or down. If the locator is positioned correctly, then
	itself is not facing forward.	make sure you face towards the camera as much as
		possible. For guidelines regarding facing the camera, see
		page 2-17.
When automatic	This is normal system	When you set a Presenter View, the Polycom PowerCam
camera tracking is	behavior.	Presenter saves the auto zoom and framing settings for
enabled, the last		that Presenter View. If you then enable or disable
used pan, tilt, zoom		automatic zooming or manually change the camera's pan,
and auto zoom		tilt, or zoom, the PowerCam Presenter will not
settings are not		automatically save those changes when you disable
saved		automatic camera tracking. Instead, when you enable
		automatic camera tracking again, the PowerCam
		Presenter will default to the settings you saved for the
		selected Presenter View.
The camera goes to	The screen saver wait time	Use the VSX remote control to do the following on the
sleep whenever the	on the VSX video	VSX system:
VSX system goes to	conferencing system	1.	Go to System > Admin Settings > General Settings
sleep	connected to your Polycom
			> System Settings > Appearance.
	PowerCam Controller is not
		2.	Set Screen Saver Wait Time to Off.
	set to Off.

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