Polycom 3725-24004-001/A manual Automatic camera Camera inputs and outputs

			Maintenance and Troubleshooting
Symptom	Problem	Corrective Action
Automatic camera	Camera inputs and outputs	Refer to the Setting up the Polycom PowerCam Presenter
tracking does not	are not connected correctly.	document, which you received with your system, for
properly follow you		information on how to connect the camera correctly. This
		document is also available at
		www.polycom.com/videodocumentation.
		If you find that the camera is not connected correctly:
		1.	Power off the controller, the VSX video conferencing
			system (if any), the locator pack, and the camera.
		2.	Connect the camera correctly, and then power it on.
		3.	Power on the controller and the VSX video
			conferencing system (if any).
		4.	Wait 90 seconds and then power on the locator pack.
	The camera is not	Calibrate the camera as described in Calibrating for
	calibrated.	Pointing Accuracy on page 2-7.
	The locator pack is not	Make sure that the power button on the top of the locator
	powered on or there is a	pack is in the ON position and that the battery pack is
	low, dead, or missing	correctly installed and charged. For information about
	battery pack in the locator	charging the battery pack, refer to Charging the Locator
	pack.	Pack Batteries on page 3-1.
	The camera is not placed	Place the camera so that:
	properly.	•	It is about 6 feet to 7 feet (2 meters) above the floor,
			although higher will also work.
		•	The back of the camera is at least 1 foot (½ meter)
			away from the wall. If you add acoustic foam on the
			wall, you can place the camera slightly closer than 1
			foot (½ meter) from the wall.
		•	The head of the camera points no more than 25°
			above or below the camera base when it is tracking
			the person wearing the locator pack assembly. Plus or
			minus 25° of tilt is the mechanical limit of the camera.

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