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| Maintenance and Troubleshooting |
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| Symptom | Problem | Corrective Action | |
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| Automatic camera | Camera inputs and outputs | Refer to the Setting up the Polycom PowerCam Presenter | |
| tracking does not | are not connected correctly. | document, which you received with your system, for | |
| properly follow you |
| information on how to connect the camera correctly. This | |
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| document is also available at | |
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| www.polycom.com/videodocumentation. | |
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| If you find that the camera is not connected correctly: | |
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| 1. | Power off the controller, the VSX video conferencing |
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| system (if any), the locator pack, and the camera. |
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| 2. | Connect the camera correctly, and then power it on. |
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| 3. | Power on the controller and the VSX video |
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| conferencing system (if any). |
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| 4. | Wait 90 seconds and then power on the locator pack. |
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| The camera is not | Calibrate the camera as described in Calibrating for | |
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| calibrated. | Pointing Accuracy on page | |
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| The locator pack is not | Make sure that the power button on the top of the locator | |
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| powered on or there is a | pack is in the ON position and that the battery pack is | |
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| low, dead, or missing | correctly installed and charged. For information about | |
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| battery pack in the locator | charging the battery pack, refer to Charging the Locator | |
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| pack. | Pack Batteries on page | |
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| The camera is not placed | Place the camera so that: | |
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| properly. | • | It is about 6 feet to 7 feet (2 meters) above the floor, |
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| although higher will also work. |
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| • | The back of the camera is at least 1 foot (½ meter) |
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| away from the wall. If you add acoustic foam on the |
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| wall, you can place the camera slightly closer than 1 |
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| foot (½ meter) from the wall. |
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| • | The head of the camera points no more than 25° |
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| above or below the camera base when it is tracking |
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| the person wearing the locator pack assembly. Plus or |
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| minus 25° of tilt is the mechanical limit of the camera. |
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