User’s Guide for the Polycom PowerCam Presenter
Troubleshooting the System
The following tables lists some common power, hardware, and camera movement problems and the steps you can take to resolve them.
Power and Hardware Issues
Symptom | Problem | Corrective Action | |
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The system does not | Not all of the power | To power on the system: | |
start or respond in | switches are on. | 1. | Press the power button located on the front of the |
any way |
| ||
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| PowerCam Presenter controller. | |
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| |
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| 2. | If you have a VSX video conferencing system, press |
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| the power button located on the front of the VSX |
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| system. |
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| 3. | Wait 90 seconds and then slide the power button |
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| located on the top of the locator pack to the ON |
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| position. |
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| |
| Not all of the power cables | Make sure the following power cables are connected to a | |
| are connected. | power outlet, and that the cables are seated securely both | |
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| in the outlet and in the system equipment: | |
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| • | Controller power cable |
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| • | Camera power cables |
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| • | VSX system power cables (if your PowerCam |
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| Presenter system is configured with a VSX) |
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| |
| The power outlet is not | Check the power outlet by unplugging the equipment and | |
| active, or one of the | plugging in a lamp, radio, or other small appliance. If it | |
| system’s power cables is | does not operate, the outlet is not active — connect the | |
| not operating properly. | equipment to a different outlet. | |
|
| If the outlet is active, the problem is in the power cable. In | |
|
| this case, call Polycom Technical Support. | |
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| |
The system does not | Low, dead, or missing | Install three AAA batteries in the remote control. | |
respond to the | batteries in the remote |
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remote control | control. |
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| The batteries are installed | Insert the batteries in the correct +/- position. | |
| incorrectly in the remote |
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| control. |
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| The IR receiver in the | Make sure you are pointing the remote control at the IR | |
| camera is not receiving | receiver, which is located in the camera. | |
| signals from the remote |
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| control. |
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