Essential Installation Pointers
You must update the software with the most recent code.
•Visit
•Ensure the License Option on the Admin Menu is set to 22. See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration; Section The Admin (Administration) Menu.
WMM QoS must be supported and enabled on the
•When using the SpectraLink 8002 Wireless Telephones, WMM QoS is mandatory to ensure voice packets are delivered in a timely fashion. The AP must have WMM enabled. If WMM is not enabled or if the AP does not support it, the handset will stop and display an error (e.g.
No Net Found) after firmware update.
•Be aware that not all APs enable WMM by default. In fact, many APs require updated firmware to support WMM. Follow the AP’s manufacturer instructions to ensure WMM is supported and enabled.
Data APs may not support VoWiFi.
•The 8002 handset has been tested with many SMB access points. We have found that VoWiFi performance varies between AP models and even firmware versions. An AP being used for data does not guarantee satisfactory Voice over
•We recommend that you update to the latest AP firmware version if possible. If you experience unexpected behaviors, try a different AP type.
A TFTP server must be on the local network with the SIP configuration files present.
•A TFTP server is a required component of the LAN. The SIP configuration files (and the handset code) reside on the TFTP server and the handset retrieves the SIP files at every power up. It is not recommended or supported to have the TFTP server or
•The handset must be configured to point to a TFTP server for the SIP configuration files. This is accomplished by setting the handset for DHCP or by using static IP addressing. See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration, section Network Config.
•If the handset cannot find the files, it will stop and report an error.
A knowledge base to assist troubleshooting is available at:
http://knowledgebase.polycom.com/
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