Polycom 8002 manual Handset Status Messages, Message Description Action

Troubleshooting

Handset Status Messages

SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.

Message	Description	Action
Address Mismatch	Handset software download files	Download new software from the
	are incorrect or corrupted.	SpectraLink website per Software
		Maintenance.
ASSERT xxx c	The handset has detected a fault	Record the error code so it can be
Line yyy	from which it cannot recover.	reported.
		Turn the handset off then on again.
		If error persists, try registering a different
		handset to this telephone port.
		If error still persists, contact Polycom
		Technical Support and report the error.
Assoc Failed	x…x = AP MAC address.	Check handset and AP security settings.
xxxxxxxxxxxx	Handset association was refused	Ensure AP is configured per Configuration
	by AP; displays MAC of failing AP.	Note.
		Try another AP.
Assoc Timeout	x…x = AP MAC address.	Check handset and AP security settings.
xxxxxxxxxxxx	Handset did not receive association	Ensure AP is configured per Configuration
	response from AP; displays MAC of	Note.
	failing AP.	Try another AP.
Auth Failed	x…x = AP MAC address.	Check handset and AP security settings.
xxxxxxxxxxxx	Handset authentication was refused	Ensure AP is configured per Configuration
	by AP; displays MAC of failing AP.	Note.
		Try another AP.
Auth Timeout	x…x = AP MAC address.	Check handset and AP security settings.
xxxxxxxxxxxx	Handset did not receive	Ensure AP is configured per Configuration
	authentication response from AP;	Note.
	displays MAC of failing AP.	Try another AP.
Bad Code Type xx	xx, yy = software license types.	Check current handset license selection,
Expected Code	Handset software does not match	slnk.cfg.cfg file contents. If necessary
Type yy	current handset license selection.	obtain new software per Software
		Maintenance.
Bad Config	Some needed configuration	Check all required handset configuration
	parameter has not been set.	parameters for valid settings.
Bad ESSID	The handset is configured for “static	Enter an ESSID in the configuration
	ESSID” (as opposed to “Learn	settings or change to one of the “Learn”
	once” or “Learn always”), and no	modes.
	ESS ID has been entered.

PN: 1725-36034-001_C.doc 89