Polycom CX400 manual Power and Startup, Symptom Problem Corrective Action

User Guide Polycom CX400 Cordless Phone

Power and Startup

Symptom	Problem	Corrective Action
The handset appears to be dead	The Polycom CX400 handset	Do the following steps:
with no LEDs or display (the	has no power. The battery has	• Ensure that the handset is powered
cradle has power as indicated by	become discharged.
		on by holding the Power/End Call key
LEDs that are steady or
		for at least 3 seconds.
flashing).
		• Place the handset in the cradle and
		recharge the battery. The cradle's red
		LED will illuminate indicating that the
		handset battery is being charged.
The Handset Status LED is	The handset battery is critically	Place the handset in the cradle and
blinking red or the Critical Battery	low and needs to be charged.	recharge the battery. The cradle's red
indicator shows in the handset		LED will illuminate indicating that the
display.		handset battery is being charged.
None of the LEDs in cradle light	The cradle is not receiving	Do one of the following steps:
up and the handset battery is not	power.	• Verify that the USB port provides
being recharged.
		power. Some USB ports may not be
		powered. This may occur when using
		an unpowered USB hub or a USB port
		on a peripheral like a keyboard.
		• Try plugging the connector into
		another USB port where the power is
		known to be working. Using one of the
		computer’s own USB ports will
		normally solve this issue.
The handset and cradle appear	There may be problems with	Contact your system administrator to
to be fine, but there is no	your Microsoft Office	ensure your account is configured
interaction between the handset	Communicator 2007 client	properly and that your Microsoft Office
and the Microsoft Office	software or with the Microsoft	Communicator 2007 client software and
Communicator 2007 client.	Office Communications Server	the Microsoft Office Communications
	2007 software.	Server 2007 software are properly
		installed and configured.

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