Chapter 4 Windows Troubleshooting Tips

ETHERNET, WLAN

10.Power the printer off and then back on.

11.Set the IP address, subnet mask, and default gateway parameters to the desired values.

To reset all Integrated NIC TCP/IP values to the factory defaults when access is impossible, contact your Printronix service representative for assistance.

If you are still experiencing difficulty accessing or browsing the printer, contact the Customer Solutions Center for further assistance.

Web Browser/HTTP Problem

In some cases, you may not be able to browse the printer Web page simply because the NIC HTTP may be turned off.

If you cannot ping the NIC IP address, make sure the IP Address, subnet mask, and default gateway are set correctly by checking the Ethernet Parameters menu from the operator panel. See the User's Manual for configuration menu information.

If you can ping the NIC IP address but cannot access the Web pages, perform the following procedure to verify the NIC HTTP is turned on.

1.Telnet into the NIC and log in as root. There is no password by default.

2.At the system prompt, enter the following commands:

config http on save

reset

3.After approximately 30 seconds, point your browser to the NIC IP address. The printer Web pages should now be accessible.

If you are still experiencing difficulty accessing or browsing the printer, contact the Customer Solutions Center for further assistance.

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