Printronix Network Interface Card 126

Chapter 4 Windows Troubleshooting Tips

The Ethernet cable is not plugged in or the printer is not turned on. This message is a communication failure between the NT/2000 server and the NIC. Check cabling, IP address settings, gateway, etc.

•Test page does not print or prints incorrectly: 1.Is the printer online? Re-send test page.

2.The print queue name in step 6 on page -101should be d1prn; however, the name can be changed. To verify the queue names, print an E-Net Test Page. Refer to your User's Manual for information.

3.The Printronix NT print driver requires P-Series emulation active on the printer. The Generic/Text driver should print in any printer emulation.

4.Delete then re-install the Microsoft TCP/IP Print service on the server.

If you are still experiencing difficulty accessing or browsing the printer, contact the Customer Solutions Center for further assistance.

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Contents

Page READ THIS SOFTWARE LICENSE AGREEMENT BEFORE USING THIS PRINTER Page Page Trademark Acknowledgements Page Introduction Installation And Configuration 3 Embedded NIC Web Page 4 Windows Configuration 5 Unix Configuration Novell Configuration Novell Configuration For 8 OS/2 Configuration 9 z/OS Configuration, IPDS Printer 10 AS/400 Configuration, ASCII Printer 11 AS/400 Configuration, IPDS Printer 12 z/OS Configuration, TN3270E 13 AS/400 Configuration, TN5250 14 Monitoring Printers 15 Commands 16 Extra Features Glossary 1 Introduction Chapter 1 Overview What Special Features Are Available Logical Printer Architecture Phase Chapter 1 Logical Printer Architecture Figure 1. Print Path Destinations/Queues Destinations/Queues Models Page Interfaces NOTE: Chapter 1 Interfaces 10/100Base-T Figure 2. Status Indicator Lights and DIP Switches 10/100Base-T Run and Auto Reset Modes Table 1. Run Mode and Auto Reset Mode Indicator Descriptions STAT Indication Description ETHERNET Integrated NIC Card LED: Table 3. Integrated NIC LED Indicator WLAN ADAPTER Wireless Network Indicator Table 4. Wireless NIC STAT LED States Wireless Network Indicator Table 5. Wireless NIC NET LED States WLAN Network Condition NET LED Table 6. Wireless NIC NET LED States (No WLAN) DIP Switches WLAN Table 7. 10/100Base-TDIP Switch Settings DIP Switch Comments Speed Setting for 10/100Base-T 1.10mbps Half Duplex 2.10mbps Full Duplex 3.100mbps Half Duplex 4.100mbps Full Duplex Chapter 1 Conventions Used In This Manual 6.NIC in Auto mode in 10mbps HD environment (determined using 10hd hub) boldface ping ftp.CompanyWebsite.com ping ipname Notes And Notices 1-714-368-2686in the Americas 31-24-6489410in Europe, Middle East, and Africa 65-65484114in Asia Pacific www.printronix.com Page 2 Installation And Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3 Embedded NIC Web Page Chapter 3 Configuration TCP/IP Network TCP/IP Network Figure 5. TCP/IP Network Configuration Chapter 3 Network Configuration Interface Routing 802.11b 802.11b Network Name Mode Speed Channel Antenna Preamble Power Management Mode Default Key Authentication Method User Password Windows Network (NetBIOS TCP/IP) Workgroup Name Novell Network Figure 6. Novell Network Configuration Protocol Novell Network FrameType Service Type File Server NDS Pserver Rprinter Destination Settings Figure 7. Print Path Configuration, Destination Settings Destination Settings Back Channel Services Parameter Selected Model Current Model Settings Figure 8. Print Path Configuration, Current Model Settings Model Type Banner Page Header String Trailer String Selected Log Path Current Log Path Settings Figure 9. Print Path Configuration, Current Log Path Settings Chapter 3 Print Model Configuration Figure 10. Print Model Configuration Print Model Configuration Page Log Path Configuration Figure 11. Log Path Configuration Logpath Type Chapter 3 Log Path Configuration Logpath Port TN5250/3270 Configuration Figure 12. TN5250/3270 Configuration, TN5250 Mode Chapter 3 TN5250/3270 Configuration Figure 13. TN5250/3270 Configuration, TN3270 Mode Host IP Port Resource Name Device Description Message Queue Name Message Queue Library Device Type WSCST Name WSCST Library Auto Connect Start/Stop Auto Connect SNMP Manager Alert Posting Settings Figure 14. SNMP Manager Alert Posting Configuration Chapter 3 SNMP Configuration Syslog Alert Posting Settings Figure 15. SNMP Syslog Alert Posting Configuration E-mailAlert Posting Settings Figure 16. SNMP Email Alert Posting Configuration Page Alert Groups Figure 17. SNMP Alert Groups Configuration Table 8. Alert Groups and Printer Events Alert Group Printer Events Page Page Page System Information System Information Figure 18. Administration Configuration, System Information Page Email SMTP Server DNS Server Passwords Figure 19. Administration Configuration, Passwords System Configuration Figure 20. System Configuration Kerberos Configuration Print Server Settings Key Distribution Center (KDC) Settings Chapter 3 Security Configuration Print Server Settings Print Server Name Renew Lifetime Enable Kerberos Authentication Key Distribution Center (KDC) Settings Credentials Information Chapter 3 Status - Network 4 Windows Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 5 Unix Configuration Chapter 5 Unix NIC Configuration Using ARP superuser Using ARP Submit Using RARP Using BOOTP Using BOOTP 1.On your BOOTP server, make an entry in the /etc/bootptab file for the NIC spike: :sm=255.255.255.0: :hd=/usr/null: Communicating Across Routers Manual System V Host Setup Network Configuration Gateway Manual System V Host Setup Chapter 5 NIC Installation on HP-UX Explanation of command line: Solaris 2.6 – 7 NIC Setup Troubleshooting DIAGNOSTICS Tests E-NetTest Page Enter (P7000, T5000r/SL5000r) DIAGNOSTICS Printer Tests Ethernet Test Enter (L55xx, L1524) DIAGNOSTICS Test Pattern E-NetTest Page Enter Chapter 5 SCO Setup SCO Setup mkdev Page Page salesdept Page Page Page Manual LPR/LPD Host Setup Manual LPR/LPD Host Setup To manually configure an LPR/LPD printer on a BSD Unix system: Define an entry for this new printer within the printcap file, /etc/ printcap printername: printername Page NIC Configuration for AIX Local Filtering 1.Enter smitty mkvirprt Remote Local Filtering IBM AIX Remote Queue Time–OutSetting Printing From AIX Printing From AIX Printing With FTP Direct Socket Printing NIC IP address NIC TCP port number NIC Cannot Be Found On The Network Chapter 5 Unix Troubleshooting Tips Nothing Prints start fox prn Stair-SteppedOutput Stair-SteppedOutput No Form Feed Or Extra Page Comes Out Page Front Panel Message – Dynamically Set Params Read Only 6 Novell Configuration Chapter 6 Novell NIC Configuration Mandatory Optional NDS Context NDS Tree Mode Using HTML Forms http://NICIPaddress/adminConf.html Chapter 6 Novell Host Configuration NetWare Version 3.x PSERVER Setup supervisor NetWare Version 3.x PSERVER Setup 11.Select Print Server Configuration from the menu that displays Printer Configuration Not Installed Type NetWare Version 3.x RPRINTER Setup NetWare Version 3.x RPRINTER Setup 10.Select Print Server Information and press ENTER 13.Select Print Server Configuration from the menu that displays 17.Select Remote Other/Unknown at the Type field Print Server Configuration Queues Serviced by Printer NetWare Version 4.x and 5.x PSERVER Setup NetWare Version 4.x and 5.x PSERVER Setup 4.Select Print Queues 8.Select Print Servers Parallel npsh unitname npsh password NetWare Version 4.x and 5.x RPRINTER Setup NetWare Version 4.x and 5.x RPRINTER Setup Chapter 6 Novell Troubleshooting Tips NetWare 3.x – No PSERVER Connection NetWare 3.x – No PSERVER Connection NetWare 4.x and 5.x- No PSERVER Connection 7 Novell Configuration For 10/100Base-T Interfaces Chapter 7 Novell NIC Configuration (10/100Base-T) Preferred File Server (NDS and Bindery Setups) Preferred File Server (NDS and Bindery Setups) Adding Preferred File Server HTML Method http://NICIPaddress/networkConf.html ENTER SUBMIT Removing Preferred File Server Setting Password Security (NDS And Bindery Setups) Setting Password Security (NDS And Bindery Setups) Netware 4.x and Change Password Netware Print Server Setup - HTML Method Print Server Setup - Manual (Telnet) Method store pserver novell passwd password Adjusting Polling Time (NDS And Bindery Setups) Adjusting Polling Time Changing The NIC Name Page Changing The NIC Frame Type Changing The NIC Mode Setting The NIC NDS Context (NDS Setups) Setting The NIC Preferred NDS Tree (NDS Setups) store pserver novell context context Setting The NIC Preferred NDS Tree (NDS Setups) Chapter 7 Novell Host Configuration (10/100Base-T) store pserver novell tree tree NDS PSERVER Setup (Netware 4.x/5.x) NDS PSERVER Setup (Netware 4.x/5.x) Create 4.Select Print Queue from the Class of new object list, and click OK Directory Service Queue Print Queue name 11.Select Define additional properties and click Create Assignments Add Bindery PSERVER Setup (Netware 3.x, Netware 4.x, And Netware 5.x) 20.Select Define additional properties and click Create Bindery PSERVER Setup (Netware 3.x, Netware 4.x, And Netware 5.x) Referencing A Bindery Queue In NDS (Netware 3.x, Netware 4.x, And Netware 5.x) RPRINTER/NPRINTER Setup Page Page NDPS Configuration (Netware 4.11 And Above) Overview Setup using Forward Jobs to a Queue Mode Novell Printer Gateway ((NONE)) Forward Jobs to a Queue Setup using LPR Mode Setup Using RPRINTER Mode Chapter 7 Troubleshooting (10/100Base-T) PSERVER Setup PSERVER Setup debug nest pserver debug nest rprinter “(0:InitSinglePrinter): printer=<X> name=<NAME>”. Then look for the following lines: “(0:Printf): RemoteMonitor(<X>); printer RPRINTER/NPRINTER Setup Page Printing Related Printing Related The Job Goes To The Queue But Nothing Prints The Job Prints Incorrectly Page Page 8 OS/2 Configuration Chapter 8 OS/2 Workstation Configuration Mandatory Settings Optional Settings Using The LPR Command lpr -s ip_address -p NIC_queue filename lpr Using An OS/2 LPR Print Queue :\TCPIP\DLL :\MPTN\DLL start lprportd Starting The LPR Port Daemon tcpstart Page Page Page 9 z/OS Configuration IPDS Printer Chapter 9 Overview Configuration Procedure Configuration Procedure Configuring PSF for z/OS to Print IPDS Files Define the Communications Control Unit to z/OS Modify the TCP/IP Profile in z/OS Figure 24. Modifying TCP/IP Profile DATABUFFERPOOLSIZE SMALLDATABUFFERPOOLSIZE TINYDATABUFFERPOOLSIZE KEEPALIVEOPTIONS SENDGARBAGE TRUE Verify the Printer Connection TSO PING ip_address TSO PING ping ip_address ip_address Define the Printer to JES JES2 Printer Definitions FSS(FSS1),PROC=PSFPROC,HASPFSSM=HASPFSSM DRAIN,MARK,TRKCELL=YES FSSDEF Define the Printer to PSF Each TCP/IP-attachedprinter must be defined to PSF with a PRINTDEV statement in the PSF startup procedure NOTE: The line matrix printer supports only resident symbol sets Page Page Figure 25. Sample PSFPROC procedure //STEP01EXEC PGM=ASPPIEP,REGION=4096K PARM=(,,,,tcpip_name) IPADDR Verifying a TCP/IP-AttachedPrinter on z/OS Verifying a TCP/IP-AttachedPrinter on z/OS Starting a TCP/IP-attachedPrinter JES2 printer_name JES3 Resolving IPDS Printing Problems JES Spool Printer Sharing MGMTMODE=OUTAVAIL FAILURE=WCONNECT TIMEOUT=REDRIVE JES Spool Printer Sharing MGMTMODE FAILURE TIMEOUT DISCINTV Port Switching Printer Sharing Ping is Not Successful Ping is Successful Ping is Successful Page 10 AS/400 Configuration ASCII Printer Chapter 10 Overview CRTLINETH LIND(ETHLAN) RSRCNAME(LIN041) Figure 26. Example NIC Line Description Configuring With ADDTCPIFC Line Description (LIND) Configuring With ADDTCPIFC ADDTCPIFC INTNETADR ('9.99.15.188') LIND(ETHLAN) SUBNETMASK('255.255.255.0') Chapter 10 Configuring AS/400 For ASCII Using TCP/IP Internet address: Subnet mask: Line description: ETHLAN Configuring A Router Definition With ADDTCPRTE Configuring A Local Domain And Hostname Configuring A TCP/IP Host Table Entry Chapter 10 Configuring The AS/400 For Printing Remote Printer Queue name IP Address Setting Up Printing For ASCII Files To Use LPR Manually STRTCP Setting Up Printing For ASCII Files Remote system RMTSYS *INTNETADR Printer queue To Create An Automatic Remote Output Queue CRTOUTQ Output queue OUTQ > USERNAME Remote printer queue RMTPRTQ Writer to autostart AUTOSTRWTR Connection type Output Queue (OUTQ) Remote System (RMTSYS) Remote Printer Queue (RMTPRTQ) Writer to Autostart (AUTOSRTWTR) Connection Type (CNNTYPE) Specify this value as *IP Manufacturer Type (MFRTYPMDL) Chapter 10 Verify Printing On AS/400 Internet address (INTNETADR) Verify Printing On AS/400 ping ip_address STRRMTWTR Chapter 10 AS/400 ASCII Troubleshooting Page Page 11 AS/400 Configuration Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 12 z/OS Configuration TN3270E Chapter 12 Program Materials Additional information regarding the telnet server and Info Print Server can be found in the following manuals For z/OS V1R2 and above, the TCPIP information can be found in •InfoPrint Server Customization Guide, S544-5744-03 VTAM Definitions For SCS and DSE TN3270E Figure 40. MODTAB Entries Page TCPIP Configuration With TN3270E TCPIP Configuration With TN3270E Printer Inventory Manager As Defined With TN3270E Printer Inventory Manager As Defined With TN3270E Page Page Page Page Page Page Page Configuration Screens Table 12. Configuration Forms Chapter 12 Configuration Screens Page Page 13 AS/400 Configuration TN5250 Chapter 13 Setting Up A TN5250 Connection/Device Via A Telnet Session Setting Up A TN5250 Connection/Device Via A Telnet Session User Supplied Values User Supplied Values Host: For this session, use the IP value from (step 4 above) Device description: This is the name of the virtual device Auto connect: •If true (enabled) then queue and device automatically attach List Commands TN5250 Auto Connect Command Getting Started TN5250 Job Formatting Identifier Point Size Chapter 13 TN5250 Job Formatting Font Identifier (FONT) - Help Figure 41. Example of CHGDEVPRT Command identifier point-size *SAME Page 14 Monitoring Printers Chapter 14 Implementing Printer Management MIB Standards Of Network Printer MIBs Information Provided By The MIB Descriptions Status Getting The Latest MIB Information SNMP OS/2 TCP/IP Chapter 14 Monitoring Tools Monitoring With AIX NetView/6000 The Remote Management Software Setting The SNMP Community Name set user passwd snmp com_name 15 Commands Chapter 15 Command Shell Overview Getting Command Help “?” Command Command Prefixes Store Commands Store Commands Chapter 15 Complete Command List Page Page Page Page Page off standard enhanced a.In Progress. A job in the printer is not yet finished b.Done. There are no jobs in the printer. All previous jobs are finished Page Default: enabled store pserver from default Set all general print server settings back to factory defaults store pserver from current Page store tcpip del default [1|2] Example: store tcpip route del default1 192.75.11.1 store tcpip route add [host|net] <network> [/mask>] <router> <ifnum> [<metric>] Example: store tcpip route add net 192.75.12.0 packets Page store tn dest <dxprn> host <IPaddress Default: Unconfigured (empty) IP address store tn dest <dxprn> port <portnum Default: Unconfigured (empty) description Store the queue name to which system messages will be logged See “tn dest <dxprn> start | stop” command store tn dest <dxprn> copytimeout Example: store tn dest d1prn copytimeout Set Commands Set Commands Services set ifc Example: set ifc <ifnum> up|down Example: set logpath l2 type job user printer pgcnt job Job ID, username, etc syslog onlcr descramble xtab Page Page Page set snmp emailformat <index> [-]short set snmp shortmsglen <index> <length set snmp email <index> [-]active Enable or disable sending e-mailalert messages for an SNMP alert table entry Example: set snmp alerts 1 warning -cutter] Page set sysinfo syslog Page Page save reset Page Page ADAPTER list net default fox tts loopb ping Page 16 Extra Features Chapter 16 NIC Security set user from default Reset The NIC Password Reset The NIC Password Procedure A set user passwd root save reset Procedure B TCP Access Lists Procedure C TCP Access Lists Page Printer And Print Job Monitoring Printer And Print Job Monitoring lpstat Table 13. Key Printer Logging Terms Term Chapter 16 Printer Monitoring And Logging Printer Logging Through Logpaths Downloading Software Through The Network Interface Card (NIC) Printer Series/Models Key Combination Chapter 16 Downloading Software Through The Network Interface Card (NIC) download Figure 42. Navigating to the Appropriate Emulation File on the CD .prg This is the file you will download into the NIC cd \download<Enter ftp xxx.xxx.xxx.xxx<Enter ftp Chapter 16 NIC Naming Schemes quit Periodic Ping Page Glossary EEPROM factory defaults Factory Settings Firmware Panic Flash LAN LED logpath LPD/LPR MAC Persistent DHCP ping print path protocol PSERVER ROM router RPRINTER socket subnet mask Page Symbols Numerics Index Page Page Page Page Page Page Page Page Page Page Page Page Page For technical assistance, contact your Distributor/VAR/Reseller for service For further assistance, contact the Printronix Customer Support Center Printronix Customer Support Center Americas