Chapter 7 Troubleshooting (10/100Base-T)

•If you look in PCONSOLE’s CURRENT QUEUE STATUS within the PRINT QUEUE INFORMATION menu, is the server configured to service entries in this queue? It is possible to turn servicing off here.

If you have followed the suggestions above and are still having printing problems, try rebooting the NIC. Then either review every step you took when configuring the NIC or try redoing the setup, paying special attention to each step explained in “Novell Host Configuration” on page 158.

The Job Prints Incorrectly

This category can be broken down into several sub-categories such as lost characters, garbled data, extra banner pages, or blank pages at the end of a job. However, the reason for these mishaps can generally be traced back to the printing mechanism used on your Novell system. Consider these points when configuring your print method (e.g., CAPTURE, NPRINT, etc.):

•Did you include the “No Tabs” option?

•Did you specify “No Banner” with PostScript printers?

•Did you turn off banner pages and form feeds if this is already taken care of within an application or on the NIC? Doubling up these types of print features is easy to do since these options are provided both on the NIC (in a model) and within the print command.

•Are you running the latest version of PSERVER (later than 1.22)? If not, upgrade the PSERVER software.

•In a PSERVER setup, did you ensure that the printer name (e.g., d1prn) was set up as “Defined Elsewhere”?

•Is the timeout option in the CAPTURE command set high enough so the printer does not time out before the print processing has had a chance to complete? This can be a problem with graphic jobs.

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