Tape Drive
Recognized During System Boot But Not by Operating System or Application
Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
Internal tape drive:
1Power down the system.
2Be sure there are no SCSI ID conflicts between the tape drive and other SCSI devices.
3Be sure you are using a proper SCSI cable and proper termination.
4Check the SCSI cable for bent pins.
5Try to use SCSI cable from other SCSI controller bus chain if possible.
6If these suggestions do not help, the tape drive may be bad and Customer Support should be contacted.
Desktop tape drive:
1Power down system.
2Power cycle desktop tape drive.
3Be sure there are no SCSI ID conflict between the tape drive and other SCSI devices.
4Be sure you are using a proper SCSI cable and proper termination.
5Check the SCSI cable for bent pins.
6Try to use SCSI cable from other SCSI controller bus chain if possible.
7If these suggestions do not help, the tape drive may be bad and Customer Support should be contacted.
Windows Operating System
When the tape drive is installed in a Windows operating system, Windows displays a message on the screen if it does not have a driver in place for the tape drive.
If the tape drive will be used by an ISV application, you can click on the Cancel button to remove the message. When the ISV backup software application is running, the application invokes its drivers to run the tape drive. However, if you use a native Windows operating system backup utility, you must install the proper tape driver for the tape drive.
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