Raymarine ST60 manual Technical support, World wide web, Telephone help line, Help us to help you

Chapter 2: Maintenance & Troubleshooting 9

Technical support

Raymarine provides a comprehensive customer support service, on the world wide web and by telephone help line. Please use either of these facilities if you are unable to rectify a problem.

World wide web

Please visit the Customer Support area of our web site at:

•www.raymarine.com

As well as providing a comprehensive Frequently Asked Questions section and servicing information, the web site gives e-mail access to the Raymarine Technical Support Department and a details of the locations of Raymarine agents, worldwide.

Telephone help line

If you do not have access to the world wide web, please call our help line.

In the USA, call:

•+1 800 539 5539, extension 2444 or

•+1 603 881 5200 extension 2444

In the UK, Europe the Middle East or the Far East, call:

•+44 (0) 23 9271 4713 (voice)

•+44 (0) 23 9266 1228 (fax)

Help us to help you

When requesting service, please quote the following product information:

•Equipment type.

•Model number.

•Serial number.

•Software issue number.

The Software issue number can be ascertained by means of the Intermediate Calibration facility, see Chapter 4, Calibration.