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Ricoh AP610, AP610i, AP610N, G1168610A Printer Does Not Print, terface cable, ❖ Network Connection, ❖ Ad hoc Mode or 802.11 Ad hoc Mode, ❖ Infrastructure Mode

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Troubleshooting

Printer Does Not Print

Possible Cause	Solutions

Is the power on ?	Confirm that the cable is securely plugged into the power outlet
	and the printer.
	Turn on the power.

Does the Online indicator	If not, Press the {Online} key to light it.
stay on ?

Does the Alert indicator	If so, check the error message on the display and take the required
stay red ?	action.

Is paper loaded ?	Load paper into the paper tray or onto the bypass tray.

Can you print a configura-	If you cannot print a configuration page, it probably indicates a
tion page ?	printer malfunction. Contact your sales or service representative.
	See “Test Printing”, Setup Guide.

Is the interface cable con-	Connect the interface cable securely. If it has a fastener, fasten it
nected securely to the	securely as well.
printer and the computer ?

Are you using the correct	The type of interface cable you should use depends on the com-
interface cable ?	puter you use. Be sure to use the correct one.
	If the cable is damaged or worn, replace it with a new one.

Is the Data In indicator	If not blinking or lit, the data is not being sent to the printer.
blinking or lit after starting	❖ If the printer is connected to the computer using the in-
the print job ?	❖ If the printer is connected to the computer using the in-
	terface cable
	Check the port connection setting is correct. For details about
	checking the port connection, see p.84 “Checking the port con-
	nection”.
	❖ Network Connection
	Contact your network administrator.

How is the signal strength	❖ Ad hoc Mode or 802.11 Ad hoc Mode
when using the wireless	Either move to a location where the signal is good, or remove
LAN ?	obstructions.
	❖ Infrastructure Mode
	Check the signal status from the [Maintenance] menu on the
	control panel. If the signal is poor, either move to a location
	where it is good, or remove obstructions.

How is the signal strength	Try the following:
when using Bluetooth ?	• Check the Bluetooth interface unit is installed properly.
	• Check the Bluetooth interface unit is installed properly.
	• Check there are no obstructions between computer, printer
	and other devices.
	• Change the location of the computer.
	• Change the location of the printer.

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Contents

Maintenance Guide Cleaning the Printer Cautions to Take When Cleaning Cleaning the Registration Roller Adjusting the Printer Troubleshooting Error & Status Messages on the Control Panel Trademarks How to Read This Manual Paper and Other Media Supported by This Printer ❖Input Paper Sizes (Metric version) See p.25 “Loading Paper in the Bypass Tray”See p.32 “Loading Envelopes” ❖Input Paper Sizes (Inch version) Page ❖Paper weight and number of sheets to be set ❖Paper size not supported by both side printing Paper Recommendations Loading Paper Storing Paper Types of Paper and Other Media Plain Paper Thick Paper OHP transparencies Envelopes Paper not supported by this printer Print Area ❖Paper ❖Envelope Page Loading Paper Loading Paper in Tray 1 and the optional paper feed unit Page Changing the paper size D Slide the catches inwards to unlock the tray E Slide the tray until it stops F Return the catches to their original positions Page If you load a paper size that is not selected automatically Specifying custom size paper for the optional paper feed unit Custom Size: Horiz. 8.27 “ Specifying a paper type for paper tray and the optional paper feed unit Loading Paper in the Bypass Tray Opening and Closing the Bypass Tray Open the bypass tray Close the bypass tray Specifying standard size paper for the Bypass Tray B Adjust the side guides to the paper width Bypass Size: *11 x 8 1/2 Specifying custom size paper for the Bypass Tray Specifying a paper type for the Bypass Tray Bypass Tray: Thick Paper Loading Envelopes Loading envelopes onto the Bypass Tray Bypass Size: C5 Env(162x229) Loading envelopes into the Envelope Feeder Unit Page Page Page Switching between Paper Trays Replacing the Toner Cartridge A Open the front cover by pushing the front cover release button B Be sure to put the toner cartridge on a stable, flat surface Page Page Page Replacing the Maintenance Kit Before Replacing Replacing the Friction Pad Page Replacing the Transfer Roller Page Page Replacing the Paper Feed Rollers Page Page Replacing the Fusing Unit Replacing the fusing unit Page Page Page Replacing the fusing unit with the duplex unit attached Page Page Cautions to Take When Cleaning Cleaning the Friction Pad Page Cleaning the Paper Feed Roller Page Page Page Cleaning the Registration Roller Page G Close the front cover by pressing the left and right side indentations Adjusting the Image Density Page Adjusting Tray Registration Adjustment: Horiz: Tray Horiz: Tray 2: (-4.0+4.0) Registration: Adjustment Error & Status Messages on the Control Panel ❖Messages (in alphabetical order) Page Page Page {# Enter} key Form Feed Online Page Page the [Ready] Printer Does Not Print terface cable ❖ Network Connection ❖ Ad hoc Mode or 802.11 Ad hoc Mode ❖ Infrastructure Mode Checking the port connection Windows 95/98/Me Windows Windows XP Professional, Windows Server Windows XP Home Edition Windows NT Other Printing Problems [Maintenance] menu Output are not delivered Check the paper size settings. The size selected with the paper to the selected tray you require [Font Priority] printing speed may decrease, two-sidedprinting may be canceled or a job reset may occur during continuous print ing • If the entire image is not printed out properly even after chang The paper size appears on the control panel and printing is not performed place the indicated size in the paper tray, or perform Form Feed with PDF Direct Print Additional Troubleshooting Page Removing Misfed Paper When “Remove Misfeed Paper Tray” Appears Page When “Remove Misfeed Internal Path” Appears Page F Close the front cover by pressing the left and right side indentations When “Remove Misfeed Paper Exit Cover” Appears Removing misfed paper from the exit cover Removing misfed paper from the fusing unit Page Page Page When “Remove Misfeed Duplex Unit” Appears Removing the misfed paper inside the cover Page Page Page Moving and Transporting the Printer Moving the Printer Moving the printer in the short distance D Lift the printer and move it to the place where you want to install it E If you removed options, reinstall them Consumables Toner Cartridge Maintenance Kit ❖Maintenance Kit Type Page Specifications Mainframe ❖Configuration: ❖Print Process: ❖First Print Speed: ❖Paper size: ❖Paper Weight: ❖Media Type: ❖Power Source: ❖Power Consumption: ❖Weight: ❖Warm-upTime: ❖Paper Capacity: ❖Paper Output Capacity: ❖Memory: Options Paper Feed Unit Type ❖Dimensions (W⋅D⋅H): ❖Paper Size: Envelope Feeder Type Memory Unit Type C 256MB ❖Module Type: ❖Memory Type: ❖Number of Pins: 1394 Interface Unit Type ❖Protocol: ❖Data Transfer Speed: ❖Frequency Range: ❖Transmittable Distance: ❖Transmission Mode: