Troubleshooting
Status | Possible Causes, Descriptions, and Solutions | |
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Nothing is printed on the | Check if the tape of the toner cartridge is completely removed. Be | |
paper. | sure to remove the tape completely when replacing the toner car- | |
| tridge. | |
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| ❒ If the power switch is turned on with the tape still attached to the | |
| toner cartridge, the printer might be damaged. | |
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Multiple pages are fed | Clean the friction pad if it is dirty. | |
through the printer at | ||
once. | ||
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If the problem persists, set the paper the other way up, and then | ||
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| print it. | |
| ❒ This method cannot be used with the adhesive label paper. | |
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| Remove all paper from the tray and fan it gently to get air between | |
| the sheets. After that, load it back into the tray. | |
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The image is printed on | Set the paper the other way up. | |
the reverse side of the pa- |
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per. |
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Paper misfeeds occur fre- | Check the paper size settings. The size set with the paper size dial | |
quently. | might be different from the actual paper size. Make the correct dial | |
| setting. | |
| See p.16 “Loading Paper”. | |
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| Use the recommended paper. Avoid using curled, folded, wrinkled, | |
| perforated or glossy paper. | |
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| Clean the paper feed roller, friction pad and/or registration roller, if | |
| they are dirty. | |
| See p.61 “Cleaning the Friction Pad”, p.63 “Cleaning the Paper | |
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| If the problem persists, set the paper the other way up, and then | |
| print it. | |
| ❒ This method cannot be used with the adhesive label paper. | |
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| Thin paper, if printed on both sides, may curl up at the corners and | |
| get wrinkled and clogged. Select [Curl Prevention] [On] from the | |
| [Maintenance] menu. | |
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The control panel error | Open the front cover of the printer and then close it. | |
message stays on after | ||
removing the misfed pa- | ||
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per. |
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